Wells Fargo Bank W Whittier Blvd, Montebello

Wells Fargo Bank Reviews

• E

  Elle
  1

  I went in to open a new bank account and they told me they had no bankers available to assist anyone and that I would have to wait 2 weeks to meet with one. Meanwhile, there were a bunch of employees just sitting around talking to each other. I'll just open a new business account with Chase, who always have bankers available to assist me anytime I walk in.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Elle. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• A

  Alberto A. Romero (AARomero)
  1

  Poor customer service. It’s 11:15 on Saturday, the banks closed at 12. There’s a line of 25 people lined up on the outside of the building. The bank has only 2 tellers available. This bank does not care for what the community needs.

  Response from the owner

  This is valuable feedback, Alberto. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• R

  Ren S
  2

  I went in to close my accounts to move to Chase. I explained I was fed up with W.F. Final straw was WF shutting down all P.O.L.'s with no transparency. Mgr played oblivious. Staff isn't even aware of Corporate policy changes. GET OUT NOW.

  Response from the owner

  I’m truly sorry for the experience you’ve had with us, Ren. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• M

  Marlene Lara
  5

  I opened an account at this branch last year. The entire process was super simple and was made feel at home and very comfortable. I highly encourage you to visit this branch and be helped by Myrna Jimenez! She's super friendly and will explain all you need to know. Best personal banker to help with your financial needs!

• f

  fernando barragan
  1

  If I can I will give -1 star reason is I was at this branch today 08/01/2019 @ 3:38pm and I was waiting for some one to approach to me it was not busy the employees were talking in the side so some one approached to me and the first thing she did was are you waiting to have your check clear she was assuming because she sow me with my work dress is she was thinking that just because my company have one or two issues with checks now every one is going to have a sit to cash checks I was there to open an account but this is not the firs time 6 months ago I was there to apply for an auto loan no info was giving to me and I don't want to mention the other incidents this now this is the only branch from wells Fargo that has the type of problems they may need to go to training or they need to change managers and hire some one that can improve the customer service I have to go to the one in south gate or Commerce they need to learn form the other branch I bee a Wells Fargo bank since 2007 and this is the firs time I been despoilment.

  Response from the owner

  Hello, Fernando. I’m very sorry the customer service you received at this branch was so disappointing. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Manuel Contreras
  1

  They treat us like cattle. The pandemic restrictions yet they still make us wait in 100 degree weather.

  Response from the owner

  Thanks for taking the time to review this location, Manuel, and please accept my apology for the discomfort. Feel free to email us at [email protected] if you have any additional feedback. Be sure to mention your Google username, and refrain from sharing account numbers in your response. -Casey, Wells Fargo HL Social

• F

  Farheen B.
  5

  Excellent service. Blanca super nice lady . Sometimes takes longer bcuz tellers talk to much w the clients .... other than tht very clean and welcoming

  Response from the owner

  Thank you so much for sharing these details with us, Farheen. I’m happy to see you enjoy visiting this location. Have a great rest of your day! -Shannon, Wells Fargo HL Social

• J

  Jessica
  5

  Great customer service and the wait is better than any other Wells Fargo I have gone to do transactions or to speak to a representative.

• u

  uno dos
  1

  Terrible service managers Josefina Garcia. Always with a negative attitude. And Daniel Osorio just worst. And that is not all . they lie to the customers.

• M

  Meliton Cruz
  1

  The bussines window is allways close We have to wait on line Is not convenient for business