Wells Fargo Bank State Rd, Yulee

Wells Fargo Bank Reviews

• S

  Simic Wave
  1

  They just bought my mortgage from TMS. I had just paid my loan down to 80% with TMS and contacted them to stop PMI. Wells Fargo immediately started it back up for me and charged me $32.50 this month. Wells Fargo says they need 10 days to investigate. How hard is it to multiply the home appraisal times .8? They essentially just called me a liar.

  Response from the owner

  I’d like to learn more about your moprtgage concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• H

  Hamayun Nawaz
  5

  Nellie Marie Cumberland was very nice and helped me and my family open a business account.

  Response from the owner

  I'm glad to read you had such a wonderful experience working with Nellie. I've made sure both her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• s

  securityman Inyulee
  5

  I have been banking at another bank in Yulee for over 20 years, After they sold out to a corporate huge bank the service went away. I walked in Wells Fargo one day just in inquire and the service I received and continue to receive has been exceptional.I would diffidently recommend this branch to anyone.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback and thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• J

  James Harris
  1

  Custom services here is 0 stars. The lady asked me to come back at 3. I said I could not I had some where to be at 3:30. She said 2:45 . I agreed to wait there. The next man wanted the same she told him 230. He said thats not right you just told him 245. She said 3:00 I waited until 2:52 told her I was going to the bathroom. Came out the other guy was back and had been put in front of me. She said ill be right with you. I waited until 2:56 and left very upset. She tried to talk to me. But I was so frustrated I couldn't talk and be nice. I do understand they are busy but why make me wait. And who was that old man that she tried once and successful pushed in front of me when he came back?

  Response from the owner

  Hi, James. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• R

  Ryan Masters
  2

  Drive through is slow bank charges a whopping $7.50 to cash checks drawn upon their own bank. Won't be opening my account there.

  Response from the owner

  I’m sorry we weren’t able to meet your expectations, Ryan. Please email me at [email protected] with your Google username and any other concerns you may have, and I’ll do my best to address them (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. Thanks. -AJ, Wells Fargo HL Social

• K

  Kevin Le
  1

  The brand manager is very unprofessional, he always acting like he better than you, never tried to help

  Response from the owner

  I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened between you and one of our team members. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

• K

  Kelly Durrance
  5

  The bankers are always helpful and efficient.

  Response from the owner

  I’m happy to hear you feel this way, Kelly. Thanks so much for the feedback. -Shannon, Wells Fargo HL Social

• T

  Tasha Campbell
  5

  Best staff always willing to help

• D

  Dina Hall
  5

  Staff is great and very friendly.

• M

  Monroe Gist
  5

  Always get to my destination on time