Wells Fargo Bank Gravel Pike, East Greenville

Wells Fargo Bank Reviews

• D

  Dave Rochelle
  1

  I went into the Wells Fargo branch in East Greenville with my Father In Law. He had just opened up an account there the day before. He had forgotten to order checks and he asked me to go in with him as he doesn't have much experience with banking matters. His wife does the banking. So after ordering his checks we proceeded to leave the bank and we got in the car. I then remembered I needed a $1000 money order my wife had asked me to pick up while at the bank. My father In Law said he would wait in car while I quickly ran in for money order. Two women tellers were standing there at window as I explained I had forgotten to ask for money order. I don't bank at Wells Fargo. I simply wanted to purchase a money order. They replied we need the card and your drivers license. Although I found it odd, I assumed they meant my Father In Law's bank card. So I ran outside and got the card from my in law and came back in and handed them to them. Now there are three tellers looking at my license, looking at my in laws card and I see them making weird faces. I said to them they're not going to match. I simply want to purchase a money order. One of these terribly snooty ladies walks over and slams my license and the bank card on the counter and says " I'm not doing this transaction" What the hell? I'm a customer who walks in off the street to make a purchase for an item that the bank obviously sells. And this after my father in law opened up an account with a rather sizable deposit. Mind you, I didn't ask or expect a free money order. Just a money order would have done the trick. Who the hell do these women and as an extension, Wells Fargo think they are? Horrible people, orrible customer service, horrible bank! Ps. We left the bank and drove two blocks to the nearest post office. I requested from the gentleman a money order for $1000 and he said it would be $1.17 for money order. We chatted about the soon to start Eagles game that night against Green Bay. No asking for my drivers license, no asking for a lock of my Pop Pops hair. No bank cards, no nothing. Just a pleasant experience at the local post office. I may have been in a federal building, but the federal worker didn't turn it in to a federal case.

  Response from the owner

  I appreciate your feedback, Paul. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• D

  Doug DiTondo
  1

  It wasn't that long ago that Wells Fargo was performing all manner of miss deeds, and the staff was "acting on there own" In an extremely fraudulent and dishonest way because the management structure made it beneficial for them to do so. Well it seems as though they have turned a corner. Now the staff has been trained/programmed to be robotic screen readers and impersonal (at best) customer service zombies. I tried to make a cash deposit into my daughters account, that she NEEDED for college. I was denied even after presenting the account card and the PIN number for the account. IT WAS A CASH DEPOSIT!! I pleaded with the teller explaining this was very important and was treated with nonchalant indifference. Horrible company, One sided, unfair and over compensating for past indiscretions!! AVOID THIS BUSINESS. Bank somewhere that views you and treats you as a human not just an account number.

  Response from the owner

  Hi, Doug. I appreciate your detailed review, and I hope you’ll accept my apology for the deposit difficulties. I want to be sure a specialist reviews your concerns about this and the customer service you received. Please email [email protected] with your Google username and let us know you posted a review on a Wells Fargo location (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social

• R

  Richard Rehak
  4

  Wells Fargo online banking is a 10. Wells Fargo also offers free checking (with very reasonable terms/conditions) and I have found the bank policies to be pretty fair. I don't go into the branch much but when I do, it is pleasant. It does get a little crowded from time to time.

• M

  M. O.
  5

  The teller I had yesterday was very nice and helpful. While I was there, another teller was dealing with what seemed to be a tough situation with another customer but she handled it very professionally.

  Response from the owner

  Thank you for taking the time to leave a review. It’s wonderful to see that you’ve had an excellent experience with working with our team members at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• J

  Juan Lara
  5

  I am writing this review as i have had nothing but an exceptional experience with everyone here. I have been banking here since they were a Wachovia and have never had a bad experience. Even when things didn't go my way.

• T

  The Dug
  1

  This place suuuuuuuucks! Stole all my money, closed my account, I showed them a receipt I had and they stole that and gave me a different one in return. These are some of the last people to trust with your money, if you have an account there you could be next.