Wells Fargo Bank Cascade Rd, Atlanta

Wells Fargo Bank Reviews

• B

  Barrye Wright
  1

  The worse experience with a long wait time. There are no tellers inside and all customers must wait in lines at the drive through that move at a snail pace. Unacceptable!

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. I'll make sure your feedback is forwarded appropriately. -Jessica, Wells Fargo HL Social

• D

  Daniel Brown
  2

  I called in to ask about banking and the rep that answered the phone answered as if she was answering her own personal phone . There was no customer service professionalism on her end. When I asked a question and she didn't hear me instead of saying "I didn't hear you can you repeat that" she responded " what now!?" So I repeated my question. Finally when she provided an answer she did so in a way that made me feel as if I asked a stupid question when I have never had to use the function I called in about. I get it black neighborhood etc but I don't want a ghetto experience for my banking.

  Response from the owner

  I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• L

  Lincia Bennett
  1

  i don't normally post negative review but i have been sitting in the drive thru for 30 mins. 2 cars ahead of me. i have seen cars come after me pass me by. I'm stuck! the tellers don't have respect for people's time. they need to do better. this is awful!!!

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• C

  Colleen Davis
  1

  So far I have been waiting in line 25 min. just to make a withdrawal. If something happened to your card you have to make an appt. to get a new one. So to sum up, I have an appt in one week to get a temporary card, and I can't even access money without waiting forever.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• A

  Atmir P
  1

  Absolutely awful place, just bunch of inmocpetebt people working there. Yesterday I waited more than half hour to deposit a check although I have more than 100x the amount I the account. She kept saying she needs to call to clear the check... I have had banking in many places, this is the worst ever. I end up asking my check back and they forgot to give me my license. I’m wondering if any of them trustable to have my information in front of them... Never again, thinking to change the bank because if this treatment.

  Response from the owner

  I can understand how frustrating this must have been, Atmir. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• S

  Simone
  5

  This bank location has the most pleasant staff who ensured I got my bank transaction completed in a timely manner. They were welcoming, listened to my concerns, and walked me through the process. The branch manager Antoria went above and beyond and the rest of the staff Sparkle, Amber, and Cortez were amazing and I appreciate their service.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Simone. We appreciate your feedback. -AJ, Wells Fargo HL Social

• A

  AL Hamilton
  1

  THE WORST CUSTOMER SERVICE IVE EXPERIENCED IN A WHILE. NEW MANAGER IS HORRIBLE! SHE RACIALLY PROFILED ME AND REFUSED ME ACCESS TO MY OWN ACCOUNT DESPITE HAVING A GEORGIA TEMP DRIVER'S LICENSE! ILL BE LEAVING THIS BANK SOON!

  Response from the owner

  What happened to make you feel this way? Please share some more details about your experience in an email to [email protected] (no account numbers). Be sure to mention this review in your email. Thank you .-Liz, Wells Fargo HL Social

• D

  Donnie Knight
  1

  I was assessed by teller named Geraldine and it was awful some people are problem solvers and some are problem finders She was definitely a problem finder I love Wellsfargo best bank in the world But they definitely Need to put a little more effort in finding good employees And don’t get me wrong they have some of the best most of them are problem solver’s

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members, Donnie. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• B

  Barbara Atwater
  5

  This bank is frequently crowded but all personal are friendly and always smiling.

  Response from the owner

  Thank you for the feedback on this location, Barbara. If you’d like to discuss this further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

• N

  Neek
  1

  Never opens on time and employees clearly don’t care about customer service.

  Response from the owner

  I’m sorry you didn’t receive the level of service you expected from us. Let me look into this for you. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social