Wells Fargo Bank S Beach Blvd, La Habra

Wells Fargo Bank Reviews

• A

  Alex S.
  1

  I gave a 1 star rating, if I could give 0 I would have!!! I'm not a member there but went in there at the LA Habra branch to see about opening an account and the lady that was in the back in her cubical was not busy, but as soon as she saw my husband walk towards her she got on her phone to make a personal call. She kept her back towards us and finally looked at my husband and basically ignored him! We couldn't get service, so we left. Their loss, not ours!!! So unprofessional!!! If you don't want to answer questions or do your job, then stop working for the bank and sit at home, but don't waste people's time by ignoring them! I will find another bank who wants my business!

  Response from the owner

  Hello, Alex. I’m disappointed to learn about you and your husband's visit, and I hope you'll allow me to address what happened between you and one of our associates. Please tell me more about your interaction in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I apologize for the experience and look forward to discussing it further. -Nick, Wells Fargo HL Social

• 2

  208Grumpy
  1

  Received a Letter from WFB offering a nice bonus to open a checking account. Arrived at the La Habra branch (Imperial/Beach) at 9:30a and proceeded to sit in waiting area for New Accounts. after about 15 minutes of not being acknowledged, I walked over to a Kiosk and saw that I had to scan a bar code with my cell phone to check in. I did that. It said I was Number 2 in line. Sat and waited 1 1/2 hours with no one acknowledging our existence. When finally a young lady approach me and my wife and addressed me by name (from my electronic sign in) and then advised me that their new accounts person has an appointment at 11:00a and that they close at 12:00p. Basically telling me that they couldn't help me today. She setup an appointment for during the week to come back. I don't usually write reviews, but, I just can't believe they asked me to leave. I was looking for a new banking relationship.... I don't think this is it. About 30 minutes after leaving the branch, I got a text message that says "We were looking forward to helping you today but we're running behind schedule. Please come see us another day or visit us at wellsfargo.com". The letter I received says the account has be be opened in person by December 10th. Not a great experience.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• f

  first last
  5

  Anytime I've come in to the bank , I wait no more than 30 seconds, sitting down, someone is already clicking away at their computer getting the ball rolling. Even though I've read some complaints, this bank is the most efficient group of people . Respectful, polite and get the job done. When I was going through rough times financially making ends meet, Wells Fargo offered this unique service , advancing some of my next paycheck, that I don't think any other bank was doing at that time. I believe it saved me from going under a few times.Thankfully financial situation has improved, especially since aforementioned service is no longer available .My experience has always been a positive. From human teller to automated banking this is my branch and bank for life. Thanks WF!

• V

  Victor Chow
  5

  Rafael’s attention to detail and warm welcome was a breath of fresh air at this location.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Victor. We appreciate your feedback. -AJ, Wells Fargo HL Social

• D

  Darth Cryst
  4

  Victor Baca is the epitome of good banking. Came here to get my 1st personal loan. Wells Fargo is extremely thorough before loaning money, and the experience itself can very overwhelming. Victor explained every procedure and process to me step by step. Answered all 20 of my calls and inquiries and emails about documents needed. Very well dressed, polite, and professional from start to finish. I have been banking with WF for over a decade, and will continue to do so when they have bankers like him..

• J

  Jeff Andersen
  1

  This branch does it's best to push customers away so they don't have to do there job. I went in to add my administrator to our business account and Vivi Hoang told me "they can't do it" we have to be physically together. It wasn't till I told her that I already did the research and spoke to our personal banker and they can do it. She continued to explain that our personal banker was wrong. And it wasn't until I called our personal banker did she then care to do anything. She then put me with a personal banker not a business banker and refused to apologize for her mistake. When I told her she must have a hard time admitting she is wrong she told me that she wasn't wrong. TERRIBLE CUSTOMER SERVICE! !!!

• G

  Gina Lopez
  1

  One of the mangers constantly trys to get my grandma all confusef and nervous by standing behind the teller every time she goes in as if my 85 year old grandmother is going to do something wrong. 1. She is in a wheel chair and is being helped by my mom or my aunt 2. She is there to fo buissness like everyone else 3. SHE IS 85 4. She dose not need the stress of this female manager acting like she is gonna do something wrong 5. She has stage 4 lung cancer 6.wells fargo needs to hire, retrain and learn ettiqutie 7.WELLS FARGO NEEDS NEW AND BETTER MANAGERS IN LA HABRA ON IMPERIAL HWY THAT DONT HARASS AND DISCRIMINATE

• D

  David Rickerd
  5

  THE GIRL NAMED MY PROVIDED EXCELLENT CUSTOMER SERVICE , WHEN I. OPENED MY CHECKING. AND SAVINGS. ACCOUNT. WITH. HER. !!!!

• J

  J Jaff
  5

  Great customer service. Helpful and knowledgeable. Ana Jimenez is wonderful help. Thanks