Wells Fargo Bank Harman Park Dr, Pagosa Springs

Wells Fargo Bank Reviews

• w

  wade simmoms
  1

  I should of looked at the reviews before banking g at wells Fargo...yes they use your $$...I've deposited two checks in the last 4 weeks both times the money was in my account three days later they pulled it out because they said that the check had insufficient funds I run a painting business when I have to call my customers back to tell them they have a certain sufficient funds to not good and when they call me back to tell me that my check has been cleared out of their accounts it's really not good so yes very horrible banking.... as soon as I receive my money I will be closing my account

  Response from the owner

  Hi, Wade. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• B

  Brady Lee
  5

  Best bank ever! Suprised at low star reviews. Most are quick to review bad experiences but NEVER review when they have an awesome one! They have always treated me with utmost respect and have helped me set up quick access on my phone with their awesome app. I can do everything on there, which makes less trips to the bank. Thanks Wells Fargo Pagosa for making life easier!

  Response from the owner

  I'm truly glad to read your review, Brady, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• C

  Carol ann Morris
  1

  I called to make an appointment to discuss my options for investing money, CD, Savings Account etc. An appointment was set up for me. A lady named "BO" called me back, said there was no reason to come in as they were not really concentrated on that end of the business right now, more on "lending". She then said she was NOT going to cancel my appointment in the system because she had some person business to take care of and didn't want to alert her management team that she was taking that as personal time. HELLO???? Talk about poor ethics!

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Jacque Aragon
  1

  The teller name Cheyenne was extremely rude to me. When I was simply making a deposit for a business that I have managed and banked here for over 15 years. When I asked for a balance inquiry she freaked out and said that I am not listed on the account. Which I am. She wouldn’t even listen to me. And had a frown on her face and really rude tone. Customer service is key, in a small town. And Cheyenne, you need a new job.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members, Jacque. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  David “Puss Crusher” Snow
  1

  The worst bank ever. I've never been to a bank that was staffed with more incompetent people. And the liberties they take with your money is ridiculous. Was given a shoddy "second chance" checking account (coming off a Chase account 10 years in good standing) this means random holds on your checks (even ones drafted on their bank) and apparently that the staff is allowed to lie to you about when your money will be available. Rude, idiotic manager, stupid staff with no math skills (I've had to deposit and then withdraw several times due to tellers inability to use a calculator, or listen to what I said). Screw this bank.

• B

  Brooke Bowdridge
  5

  We have been using this bank for years, and we have had nothing but great experiences! The staff is always very helpful and very efficient, even when they are busy. They make banking an extremely easy experience!

  Response from the owner

  Hi, Brooke. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• K

  K Sawyer
  1

  If I could rate 0 stars I would. They wouldnt deposit my check and the teller was extremely rude. I have had an account with them for over 20 years and never had an issue until dealing with this location. With all the 1 star reviews I shouldn't be shocked.

  Response from the owner

  I'm truly sorry for any frustration. Let me look into what happened during your visit. Please email [email protected] with some additional details (no account numbers). Be sure to mention this review in your email. Thank you. -Liz, Wells Fargo HL Social

• S

  Selene Nevarez
  1

  Yesterday I went to Deposit $200 dollars with a teller named Kacey. She gave me w receipt for $100 do I said “excuse me I actually gave you two hundred, she said “ sorry I always have a pile of money right here I didn’t count it” so I said please give me a total and credit the other $100 on the account. She did so and we laughed it off. The manager called a few minutes later to tell me I didn’t deposit two hundred. I demanded they look at the video and show me it. I want to see the transaction. Still no solution. I’m so upset I can’t take it

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• T

  Tone Rivas
  5

  I love this bank! All the tellers and bankers in Pagosa are always so polite and helpful. It is very convenient when traveling because there are so many Wells Fargo Banks everywhere.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Tone. It’s wonderful to see that you’ve had such a positive experience at this branch. -AJ, Wells Fargo HL Social

• C

  Cindy Lewing
  2

  Bank hours posted states drive thru open on Saturdays, but this is false. Inconvenient for those who have to drive 45 mi to find that out.

  Response from the owner

  I'm sorry the posted business hours for this location were inaccurate and caused you to make an unnecessary trip. To ensure I can look forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I apologize for the experience and look forward to discussing this further. -Jessica, Wells Fargo HL Social