Wells Fargo Bank Richmond Rd, Texarkana

Wells Fargo Bank Reviews

• J

  Jessi Baker
  5

  I’ve spent a year trying to get my dads account transferred to probate estate. The amount of issues due to the banks near me being closed but requiring in person verification has been a nightmare. I came here for work, took a shot and went in. Shannel handled everything, getting to the bottom of an annoyingly long process. She was very patient with me (a year into it I was pretty mad). As whole well Fargo needs to accommodate for their shortage of staff, but I am relieved and grateful to the staff they have in Texarkana…. They have a good morale and are very helpful. Thank you Shanelle!

  Response from the owner

  I'm glad you got the help you needed, Jessi! Have a great day. -Casey, Wells Fargo HL Social

• G

  George Kelsey
  2

  Don't ever go through the drive through if you need to get anywhere on time. This is the slowest service I have ever seen.

  Response from the owner

  This is valuable feedback, George. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• c

  charlie bergen
  1

  I wish there was a zero star. This bank needs management help. The tellers think they are in charge of your money and the management does zero training to improve the inadequate level of service. I'm not surprised that only one location is remains open.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• D

  Derrick Martin
  5

  By far the greatest customer service experience on the first day i ever had. I'm being honest. U can't see how someone feel on the inside, 2 of Wells Fargo Employees gave hope"again. In life, see people like those 2 Employees for Wells Fargo deserve more then a pay check. And well never get the credit they deserve. They really gave me hope without judging me not one time.Thank yall so so much

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Derrick. -AJ, Wells Fargo HL Social

• W

  Well Doggies
  5

  Good facility, friendly staff including a notary, two atms at drive thru, and one atm at the front entrance walkway into the bank. Good place to do business.

  Response from the owner

  Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• C

  Courtney Paige
  1

  The worst bank I’ve ever used. They lie about having your overdraft turned off and they never answer the phone when you call. They just take your money and leave you out of it.

  Response from the owner

  I'm sorry to read your review, Courtney, and I'd like to assist you with your concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address each of your concerns. Thank you. -Nick, Wells Fargo HL Social

• J

  Jessica Sweat
  1

  I absolutely hate Wells Fargo and do not deal with this bank on any level, however today I had no choice as my bank wanted to put a 2 day hold on a check I was trying to cash and it was a Wells Fargo check so I went to the nearest branch to my bank. The teller was absolutely unprofessional . I sent my ID in along with the check and waited for a few minutes before she asked if she could help me, I informed her that I wanted to cash my check. She then said that she needed another form of ID and went off the screen. I wasn't sure what kind of ID would be required (It's not like I just carry my Social security card with me and usually that is considered a second form of ID) so I pushed the call button and asked her what she meant and this heifer looked at me and said 'ID is something used to IDENTIFY yourself' so I said 'Ok, my DL isn't enough?' And she proceeded to tell me that I'm not a customer there so they don't know WHO I am. She was extremely unprofessional and tacky and she has NO business working with the public. I ended up sending my school ID in along with my DL and that was fine but the teller could have elaborated in a PROFESSIONAL manner what exactly would be accepted in terms of a second form of ID and she could have explained WHY it was needed in a professional manner.

  Response from the owner

  Thanks so much for your feedback, Jessica. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• K

  Kelly Jordan
  1

  Staff at Richmond road location was rude and freaked out about Covid. Rudely Barking orders at people to put a mask on when they walk in and stopped what ever they were doing repeating over and over like crazy people. If you are that afraid of covid don't open the lobby have drive through only. I will never set foot in this location again.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Kelly. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  David Evans
  3

  You need to tell people the new hours or change them with Google or something that closure thirty minutes early can mean the difference in no money over a weekend or any other inconvenience.. Otherwise I'm perfectly satisfied with my bank

  Response from the owner

  I apologize for the inconvenience, David. Your feedback is very much appreciated, and I've forwarded your review to the managers at this branch. -Casey, Wells Fargo HL Social

• D

  Donnie Whitt
  1

  Very unprofessional. Came in to get an insurance check endorsed. Had to drive an hour because there's no locations near Mount Pleasant. Got there and they said they couldn't help me because they don't have a manager on Saturdays. They did send me 15 mins across town to another branch that does have a manager. Got to the other branch and the manager said all locations are supposed to staff a manager on Saturdays, and they are always having to cover for this location.