Wells Fargo Bank Soquel Dr, Aptos

Wells Fargo Bank Reviews

• J

  Jen
  2

  I think its very lame that you close at 5pm! Its very difficult for people that work till 5 to get in to do any banking transactions! Its not going to make any difference with this whole "COVID" INCONVENIENCE, if you stay open an additional hour/hour and a half. Please return to your normal hours of operation. Itd be very much appreciated to have the access to my account with the hours i signed up for. This was whole reason why I chose to bank with Wells Fargo in the first place. Not to mention all the money you've made off me and everyone else in all your overdraft happy fees for the last 25+ years!

  Response from the owner

  Thanks so much for your feedback, Jen. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• L

  Lanie Saunders
  5

  I'm not a fan of big banks, BUT, I have had my Fells Fargo account for many years and they've always come through for me. I pay very close attention to my monthly statements and keep tabs on cash flow so I don't get into a scenario where I have to pay them to access or move around MY money. My local branch in Aptos is really fab. The tellers, bankers, and security guards are friendly and awesome. Over the years, there've been about 4 times where hackers have stolen my card info and charged various things to my card. Twice it was just a few hundred dollars, but the other two times it was over $1400. Each time, WF noticed something was amiss, even before I did, contacted me immediately, and took care of it quickly and efficiently. Never once was I held liable for the stolen money and each time was reimbursed immediately (pending investigation, of course). I am not a wealthy woman, but I appreciate this branch and I must admit, I appreciate WF. As I mentioned in the beginning, I am not a fan of big banks, but I have been treated well by WF.

  Response from the owner

  Thank you for taking the time to detail your experience with us. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• a

  audrey peace
  5

  This is the best Wells Fargo in this area. The people are knowledgeable and very friendly. I get greeted at the door by name by Ridge. (one of the best tellers here) I love this branch!

  Response from the owner

  I'm truly glad to read your review, Audrey, and I appreciate you taking the time to share these kind words. Have a great day. -Nick, Wells Fargo HL Social

• A

  Andre
  1

  Aside from trying to push credit cards with 20% interest rates down their clients throats. Im just sick and tired of them not caring about the people they represent. Keep in mind that this is a company that was successfully sued for inappropriately charging clients over draft fee's, because of their capitalistic practice of processing the transactions that would most likely overdraft your account in a non linear order. Thanks for nothing wellsfargo.

• D

  Dion Vokos
  5

  The best staff in Santa Cruz County. Always friendly and welcoming. I miss the friendly faces while they are closed this month

• J

  Jason Holder
  5

  I had a fantastic experience, always helpful, Mia is amazing and WF is lucky to have her, best experience yet:)

• J

  Josef Sekon
  5

  The Wells Fargo Bank in Aptos is the very best Bank anywhere in the area!!

  Response from the owner

  I’m happy to hear you feel this way, Josef. Thanks so much for the feedback! -Shannon, Wells Fargo HL Social

• D

  Daniel Orejuela
  5

  Always had great service at this location. Setting up kids accounts and was very smooth process.

  Response from the owner

  Hi, Daniel. I'm very pleased to hear our team members at this branch are helpful. Thanks for taking the time to share this with us. -Shannon, Wells Fargo HL Social