Wells Fargo Bank Midway Rd, Farmers Branch

Wells Fargo Bank Reviews

• D

  Deez Nuts
  4

  Went last week to this Wells Fargo because the one by my house was closed, didn’t expect it to be closed in the lobby but after reading the sign they had on the door I went to the drive through. The employees were very nice and polite, I asked them why their lobby is closed since I could see all the people pulling on the doors desperately. Apparently they are short staffed and that makes sense, ever since COVID a lot of places have been short staffed or even closed. Props to them for working in a short staffed job, I’ve been there before and it’s definitely not easy. Reading these past reviews from recently you can tell which people are born entitled, maybe if they care to ask instead of assuming they’d think different. For those like me who don’t mind a wait, this branch is not necessarily an issue.

  Response from the owner

  Thank you for your thoughtful review on this location. We appreciate the feedback. We are always here to help. -Nick, Wells Fargo HL Social

• N

  N I
  1

  They don’t make change for non-customers and don’t even ask if you’re interested in opening an account. They just send you on your way after telling you they don’t make change for non-customers. Definitely not interested in opening an account with Wells Fargo after this.

  Response from the owner

  I'm very sorry to learn about your experience when visiting this branch. I'd like to have each of these concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• F

  Ferri Cyanide
  1

  Took my cards and check and form and noped off for 15-20 mins in the middle of the transaction at the drive thru. I couldn't leave without my license or anything until she came back. Sign on the front door says they were closed and didn't answer branch phone when i tried calling

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Nick, Wells Fargo HL Social

• M

  Manny Panngasiri
  1

  Had to wait 1 hour to deposit a check. Had 5 people in line and only one person to help and one person to stare at her doing the work. Not acceptable.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to connect you with a specialist who can address this concern and share more information for this type of policy. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• M

  Maria Zuniga
  1

  I walking in to ask if they have a notary, and they do have one, but he was on personal phone call for pretty much long time, he saw me and didn't care he went to another room to finish with his call. He camback to his seat and having another phone call.. totally disappointed

  Response from the owner

  I apologize for the inconvenience, Maria, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Andrew Burdick
  1

  Horrible service, can’t go in for some reason and the drive through takes forever because workers are too lazy

  Response from the owner

  Thanks so much for your feedback, Andrew. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• D

  Debbie Song
  4

  Great place to catch red light runners with a satellite. Improper turns are naughty too. It's not called "hooking".. It's called busted.. David Kunkle cut his teeth on this one and they can see me as far away as Australia.

• N

  Nicole Swick
  3

  This isn’t necessarily for this Wells Fargo, just Wells Fargo in general. I missed my lunch break to wait in line to get a new card, just for them to tell me they don’t do temporary cards only Apple Wallet. (They could have said that in the email they sent out instead of telling me to go in to the store). The guy assured me every store accepts Apple Wallet and I can deposit money into the ATM with it. I wait in line at the ATM, and of course the Apple Wallet was down. So I go to another ATM and wait in line, no surprise it’s also down. If you’re going to force at to us Apple Pay, make sure your ATMS work! I’ve tried to use this Apple Wallet ... no place accepts it. I can’t pay for anything online. I’m continuously going in circles and being inconvenienced by this. How hard can a simple temporary card be???

  Response from the owner

  I can understand how frustrating this would be, Nicole, and I apologize for the experience. To ensure I can forward this issue to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• a

  alissandra romero
  1

  First time at this branch. Drive thru opens at 9 I was there at 8:45 . I needed change for my job and it’s on my way.. the money they gave me is all taped up. This money should be send as Mutilated and some I will have to taped my self. How can you guys give money like that to your clients.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the money you received and the condition it was in. Please email me at [email protected] with your full name, phone number, mailing address, Google username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• C

  Carlos Enrique Rodriguez
  1

  I have done business banking for over 8 years with this location on Midway and 635. I have seen many great manager come and go, but I always happy with the changes because somehow they always manage to get great staff with awesome customer service until now. After complaining about the horrible manager policies to customer services, the regional manager and pretty much everyone that should matter I decided to take my business elsewhere. It saddens me to say that this bank has one of the worst managers I have seen. 0 customer service, 0 willingness to serve, and the worst attitude you could get from a bank manager. So long Wellsfargo.