Wells Fargo Bank Rahway Ave, Elizabeth

Wells Fargo Bank Reviews

• A

  Andrea Paz
  1

  I’m sorry but this brunch is closed all the time, the ATM machine doesn’t work… NEVER!! I love Wells Fargo… but this brunch it’s far away to be a good one!

  Response from the owner

  Thanks for your feedback and continued business with us, Andrea. I can confirm that ATM at this location is temporarily unavailable and I'm sorry for any inconvenience. If you'd like to discuss your concerns with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). -Nick, Wells Fargo HL Social

• J

  Jose Padilla
  1

  Notary told me he could not notarize my mortgage documents because it is not a Wells Fargo mortgage despite me having a bank account with them. I will close my account with Wells Fargo do to this. He claimed it was a *new* policy.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Carlos Sousa
  1

  Unprofessional staff! Refused to access my account and help kept referring me to the online service. Customer service was appalling gave 2 different contradictory stories when asked a question and was given the run around staff at this branch do not want to work and are lazy !

  Response from the owner

  Your post concerns me, Carlos, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• A

  Alexandre George da Silva Braz
  2

  Had made an appointment online to meet with a banker. I received a confirmation email. When I got to the bank, a lady came out and told me that they never called to confirm. Told me basically to do things online and in the drive thru. Bad customer service. Bad attitude. Avoid this branch. I have been a Wells Fargo customer for 5 years now. The lady at the drive thru was very nice though.

  Response from the owner

  Hi, Alexandre. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your appointment concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• C

  Carmen Rivera
  1

  The manager is rude the workers it's like they don't give a _____ . And slow no good attitude in this branch bad very bad . No good at all.

  Response from the owner

  I appreciate you taking the time to share your feedback, Carmen. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• S

  Syed Mahmood
  2

  The drive through wait might be as long as a movie. The ATM machine frequently doesn't work. The tellers are very nice, but also slow. This Wells Fargo needs to be revamped.

  Response from the owner

  Hello, Syed. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback about this branch to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• N

  Nancy Rodriguez
  1

  This Wells Fargo has the worse customer service I have encountered. I simply asked the teller who was taking her time with issuing two certified checks if there was an issue and she became very irritated with my asking and gave me an attitude. Professionalism should always be priority and practiced at all times.

• I

  Ivan Nunez
  1

  The manager of this branch is super rude, I tried to send money to another country and when I spoke to the manager, he answered me by yelling that he was not available.

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• M

  Mercedes Quintana
  1

  I deposit cash weekly with no issue. I usually do it drive thru. There is one lady who always give me s problem because she doesn’t want to count the money and wants me to go inside making my relationship with Wells Fargo very inconvenient

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members, Mercedes. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• N

  Nicole Rodriguez
  1

  Went through the drive through, I gave the teller my credit card and told her I needed to make a payment on my credit card. Went on my way. Got home to look on my online banking to see that she made a deposit into my checking account. I don't understand how a person can be so incompetent to do that when I have her my credit card and said I needed to make a payment on it. Called them and they refused to make it so that the money didn't show in my account. They simply just took the money out of my checking and made the payment. I did not want this transaction to show up on my checking account statement and they refused to do so. Extremely disappointed with them. Won't ever go back to this location.