Wells Fargo Bank Princeton Hightstown Rd, Windsor

Wells Fargo Bank Reviews

• C

  Christopher Edwards
  1

  I don’t normally do reviews but I am frustrated with this location and this bank. The people at this location are not helpful, they are rude , and simply fail me as a banker. No help when cashing checks , no help when attempting to open new accounts. Yet they have no problem telling me I qualify for a credit card as they continue to not assist me. The inconvenience and inconsistency is absolutely heartbreaking .

  Response from the owner

  Hi, Christopher. I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jeff Britton
  1

  I would give zero stars if possible. Over the past several weeks I have been trying to call to make an appointment to get a document notarized because your lobby is closed and available via appointment only. I can not make this type of appointment through your on-line site. I have tried to call over a dozen times. When I call, a banker is never available according to your automated phone system. If I ask to hold the system boots me into the automated banking by phone menu. Have a hard time understanding why no one is ever available or why I can not leave a message and have you return my call. Very poor customer service in both your set-up and execution.

  Response from the owner

  I'm very sorry to learn about your experience attempting to reach this branch over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• P

  Patricia Nunes
  3

  I went to this branch to open a promotional bank account, but was told that I could only do so with a code sent to my email address from the bank website. Having no signal on my phone and therefore no internet, I was refused access to the wifi signal in the bank for "security reasons". Every other bank I've been to, had a wifi and password just for customers. I was told to walk around the neighborhood until I find free wifi or go home! The bank products are not fantastic. APYs are lower than other banks and requirements to avoid fees can be higher.

  Response from the owner

  Hello, Patricia. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• F

  Francis Ragona
  5

  Staff friendly and helpful. Other clients are too.

  Response from the owner

  Thanks for taking the time to share this with us, Francis. We appreciate the feedback. We are always here to help. -Nick, Wells Fargo HL Social

• D

  David Gassner
  1

  I am a long time customer. my parents opened my account when I was young. I am very disappointed with the banker service. She was continuously using her cell phone. In between she picked up the bank phone and called someone and start talking in Hindi. Im not going back to this branch again. Manager should coach this banker (Saira)

  Response from the owner

  Good afternoon, David. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• A

  Aja Bradley
  1

  Horrible customer service and rude teller.

  Response from the owner

  Hello, Aja. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• P

  Patrick Kennedy
  5

  Good people here. New to area. I'm pleased.