Wells Fargo Bank Boston Post Rd, Old Saybrook

Wells Fargo Bank Reviews

• K

  Kelly Walsh
  1

  I’m a credit card holder of this bank and got a offer sent in the mail to open a bank account for a bonus, I just had to come into a branch psychically to verify identity. The bank closes at 5pm. I drove here from 30 mins away at 4:25 I arrived and was told they had one employee to open bank accounts and they could not help me. I was told this by branch manager Ariana Bobaj. You would think the branch manager knew how to open accounts or would offer to help, instead she said try tomorrow, not caring at all I work until 4pm everyday and drove from 30 mins away. Needless to say I’ll stick with my bank that I originally have that is fully staff and more then willing to help their customers.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• P

  Pete Cindrich
  5

  I respect their protocol and although the visit didn’t go my way, the teller was very helpful and did all that she could to try and help my situation. Thank you for your time.

  Response from the owner

  Thanks for taking the the time to share, Pete! Have a great day. -Casey, Wells Fargo HL Social

• A

  Ariana Douglas
  1

  Called four times, was put on hold by the operator system 3 times. They finally picked up the fourth time and the lady was very rude and unpleasant. I just had a simple question about deposits. First time calling because I go to Webster bank (they are wayyyyy better just saying). Sad to say- terrible customer service

  Response from the owner

  I'm very sorry to learn about your experience attempting to reach this branch over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• J

  Jack Steel
  5

  Went to the Old Saybrook office to work out some problems with my Wells Fargo credit card. Talked to Joseph Anastasia who was very helpful and understanding. Worked it all out successfully. Thank you Jack

  Response from the owner

  Hello, Jack. I’m truly happy to read about your experience with Joseph. We appreciate the feedback and have a great rest of your day. -Nick, Wells Fargo HL Social

• t

  tushar patel
  1

  terrible service, they don't have a banker at this location!

  Response from the owner

  Thank you for your review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• H

  Henry McG
  4

  Convenience of walk up outdoor ATM at the Old Saybrook Shopping Center. I find it safe and protected from the elements of inclement weather. Also, the ease and efficiency of the Wells Fargo ATM Machines is appreciated. Many banks have complicated ATM Machines, especially if it is not your primary bank.

  Response from the owner

  Thanks for taking the time to share this with us. We appreciate the feedback. -Janet, Wells Fargo HL Social

• c

  country pride
  1

  The staff there are super nice but don't bank with them. They closed my account day before direct deposit was coming and all they said was oops that was our fault but did nothing about it. I truly believe the people that work there are not experienced for there job and do not have a clue. Not only did they lose a banking and credit card customer but I was getting a mortgage from them also, thank god I did not... STAY AWAY FROM THIS BANK

• A

  Alphonzo Morley
  1

  All I have to say is this branch needs to do better. Poor Poor customer service starting with there phone etiquette, very disappointed in this branch, they need serious trainning and I hope they receive it rather quickly.

  Response from the owner

  Thanks for your feedback on this location, Drew. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your call in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Janet, Wells Fargo HL Social

• M

  Michael Boyle
  1

  They charge $7.50 to cash a payroll check drawn on their own own paper. Avoid at all costs

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• D

  D Maiolo
  5

  Excellent service. A few of them helped me do an international transfer the other day and they were all very helpful. As an out of town we, it’s good to get great local service like that.