Wells Fargo Bank Fayette St, Conshohocken

Wells Fargo Bank Reviews

• M

  Matt Donnelly
  1

  As a customer of Wells Fargo for nearly 20 years, I am absolutely shocked that I cannot bring old Wells Fargo checks to the branch to be put in the shred bin for security purposes. Little things go a long way, and I’ll be looking for an alternate bank moving forward.

  Response from the owner

  Thank you for your detailed review, Matt. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• P

  Psst 1022
  2

  Came in to go to safe deposit box. One CSR out of 7 including tellers had a customer. Made me wait over 20 minutes to get in my box. I dispose coming to this branch

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. I'll make sure your feedback is forwarded appropriately. -Jessica, Wells Fargo HL Social

• d

  david rhodes
  1

  Never know whether the lobby is open or what the hours are because they do not communicate them. Tried to make a deposit but could not because they could not add up the 11 checks to get the right total. They do not make any effort at customer service. Now trying attempt #4 to make this deposit and this is not the first time this has happened at this bank. My time will be better spent looking for a new bank which is what I am now doing.

  Response from the owner

  Thank you for your detailed review, David. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• H

  Hugh Mongusballs
  1

  Closed the branch so they make you use the drive through ATMs. Gov Wolf can march with protestors arm-in-arm in Philly but makes you wait 45 minutes in a drive through line to withdraw your hard earned money. Drive through took forever and the staff were rude & short with me. Not to mention you can barely make out what they're saying with the car running and terrible audio quality from the screen. Usually have good experiences with this bank but this branch is awful. Stay away.

  Response from the owner

  Hi there. I appreciate you taking the time to share this with us and truly apologize for your experience. As an essential business, we strive to remain open where we can to serve you. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. In the meantime, please visit https://www.wellsfargo.com/locator/ for updated branch availability and hours. We appreciate your feedback and understanding. -Nick, Wells Fargo HL Social

• D

  Deborah Cieslewski
  5

  I have been a member here for over 30 years. Everyone at the bank is friendly and very helpful. You can have someone take care of your investments or come here and cash a check. Their usually busy at lunch time and after work. Their opened during the week until 5 pm on Friday until 6 pm and on Saturday until 2 pm. They have 2 Mac machines 1 indoors the other outside behind the bank. They have a parking lot also and drive throughs if your in a hurry. Regina is the bank manager and she is very nice and will help customers if needed. Their located on Fayette St. next to our new Police Department. Its a good bank to belong to and close to home.

  Response from the owner

  I’m truly happy to read about your experience with us, Deborah! We appreciate the feedback. -AJ, Wells Fargo HL Social

• J

  Jaylyn Caban
  4

  Helpful but this store is a little behind in company rules. Got a temporary card and was waiting for my card for a month. Called the corporate and said they don’t give temporary cards anymore. So seemed to be a miscommunication but overall the customer service was great

  Response from the owner

  I'm very pleased to hear our associates at this branch were helpful, Jaylyn. To ensure I can forward your concerns about the card appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Janet, Wells Fargo HL Social

• G

  Gidge F
  1

  I went to pay my taxes. Simone Molock told me that WF won't accept cash from non-account holders even though the tax collector has an account with them. She claims WF notified all their customers, which makes no senses since it doesn't affect their customers. Then, she said that they informed Dominic Coccia. Why does Conshohocken Borough do business with WF if they give preferential treatment to account holders? Seems like Conshohocken Council should consider moving their accounts from WF.

• J

  J Weiss
  1

  Banks never help when you need them too... My Goes to bank help filling out mortgage paperwork from same bank can't help sorry .. What are all the desk for then terrible

  Response from the owner

  I appreciate your feedback. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• B

  Bruce F. Burton
  5

  I’ve used this branch for years and I’m overly satisfied with the knowledge and customer service I receive.

• L

  Leah B
  5

  Staff is amazing and the manager is the sweetest.