Wells Fargo Bank W Mercer St, Dripping Springs

Wells Fargo Bank Reviews

• P

  Patti Foster
  2

  We have been business customers of Wells Fargo since 2008. Yesterday my husband went into the Dripping Springs branch to get some documents for the business notarized. While he was waiting in line to make a deposit and ask, there was an employee just chatting the whole time to someone else in the back. When he got to the front, he was told that both employees who could notarize were busy for the entire day. We then had to go pay to have the documents notarized. A benefit of having our business banking at Wells Fargo is the notarizing which we actually have only used a few times. This was unacceptable customer service especially since this would have taken no more than 10 minutes.

  Response from the owner

  Your post concerns me, Patti, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Jessica, Wells Fargo HL Social

• C

  Cara Wessels
  1

  Today I went in to do a name change on my joint account with my husband (finally using married name). I brought in all of the documents and identification I could possibly need to make these changes, including my husband's debit card and husbands driver's license. I accidentally left the debit card at the branch and immediately went back in to get it. The teller who had received it was going to give it to me, and another teller intercepted and would not allow me to have my husbands card. I then asked to get the manager involved. The manager who had seen me with the card and helped me previously refused to give me back the card I had dropped. I consider this theft. He said only my husband could pick it up, even though I clearly walked in with the card and had permission from my husband to have it. He was highly unprofessional. I told him I would be happy to answer and password or account information and asked him to call my husband for verification (which is sufficient to make changes on our home loan, credit card payments or other transfers). He then made additional statements how the ATM machine is not liable for identification. I have been a customer at Wells Fargo for over 12 years, have a home loan through them and this is how they treat me. I appreciate their effort to keep our accounts safe but this is unreasonable.

  Response from the owner

  Thanks for bringing this to our attention, Cara. I'd like to connect you with a dedicated specialist who can review your experience at this location. Please send me an email at [email protected] and mention your review and Google username (no account numbers). I'm sorry for the frustrating experience, and I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• J

  J. Mark Scott
  3

  Only good for quick, unimportant transactions. If you need to speak to someone about problems with an account that has unexplained services or the balances being wrong, then prepare to wait for hours. Our last visit would have required a 4 hour wait to speak with one of the actual bankers who can do anything regarding customer service. We left and called the service line instead. Wells Fargo wants everything to be moved online and by telephone call.

  Response from the owner

  Your review caught my attention, and I will have the appropriate team look into your concerns regarding the assistance at this branch. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• V

  Vann Hasty
  1

  After 29 years I decided to divest ourselves from Wells Fargo due to the unprofessional behavior of the branch manager. When we were trying to get a wire cut to close on a land deal I was turned away because I didn't have an appointment (she was just sitting there with her hands on the desk). On my way to the Bee Cave branch 30 minutes away I called to make an appointment to close my accounts. She had 10 minutes to be on the phone to try to handle that (but not my 5 minute wire). She hung up on me. That was not the 1st time we've had to deal with her nastiness but it will be the last time. BTW the other folks in that branch are great. It's just 1 bad apple.

  Response from the owner

  Hello, Vann. I'm sorry to learn about the customer service you received at this branch. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Morgan Hinojosa
  5

  Wonderful experience with all of the staff here today. Kyle was very professional and addressed my needs quickly. The bank manager was also excellent in helping me get an appointment quickly so that I could obtain a temporary card today. All protocols were in place and I felt comfortable through the entire process. Thank you everyone!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Morgan. It’s wonderful to see that you’ve had such a positive experience with Kyle. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• W

  Wes
  2

  While the local branch tries to be helpful, the "corporate" side and the "local" side have no clue what each other is doing. The incompetence is astounding, and my most recent experience (after being in the bank for 1 and a half hours) has left me without a doubt that I will never do business with the corporate/online side of the business again. Do not try to take out a loan online - go in person.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Wes. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Janet, Wells Fargo HL Social

• M

  Michael Brockway
  5

  Met with Banker Kyle Greer this morning to convert my checking account to one more suited to my specific needs. Like all the employees at this branch, he was patient, friendly, courteous AND helpful. He completely understood what I was looking for and I walked out with just what I needed. Thanks, Kyle!

• A

  Anna Voges
  1

  Don't do it!!! Talking to a banker there is worse than dealing with a rabid dog. They just ain't nice...and this is Drippin'!!

  Response from the owner

  What makes you feel this way, Anna? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• j

  jimmy brown
  1

  Even drive through closes at 5 wth!! Brings a new meaning for bankers hrs!!! Hello RFCU

• C

  Curtis Clogston
  1

  Closed early, wasted my time. 1 star.