Wells Fargo Bank E Sprague Ave, Spokane

Wells Fargo Bank Reviews

• J

  John Barker
  1

  Worst bank ever.... horrible customer service. Harassed my mother in law when she went through the drive thru to withdraw HER money! Belittled her and just plain out rude. I will never ever open a bank account at Wells Fargo and I don't advise anyone else to either.

  Response from the owner

  Thanks so much for your feedback, John. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• W

  Wes Westmoreland
  1

  Been a customer for 18 years. Deposited a cashier's check from another bank...a CASHIER'S CHECK, guaranteed funds. They've made the choice to put a hold on the check for over a week. Now I can see if it was a personal check...but a cashier's check? I informed them that after 18 years I would be leaving them once they made funds available. Their response? Thanks for your business, have a good day. Not even an ATTEMPT to keep my business! Oh well, I'm going to a regional bank where my business is valued. Obviously Wells Fargo doesn't care much about mine. This just confirmed my decision.

  Response from the owner

  Hi, Wes. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Sean Farrell
  5

  This Wells Fargo branch always have the most helpful bankers working and always treat me as a valued customer. Not to mention they always have fresh coffee and a basket full of original pops suckers. Oh and they are fast unless you have something weird and new to deposit, then they take the time to confirm and verify.

• J

  Joal
  1

  Watched as 5 cars got helped I was stuck in the drive thru lane closest to the building. Sat there for 10 min while the cashier and the vehicle in front of me had a lengthy personal discussion. I am a vendor and needed to get back to work. I dont think it's right to have to sit here stuck while they catch up.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• K

  Kathy Catalano
  3

  This has been my main branch for many, many years, however, now they are changing staff out like a revolving door; never the same person; and they have changed their hours such that you can't get there before they close. What is up with shutting down every day at 5 pm? And no drive through on Saturdays? what happened to staying open until 6 pm on Fridays? Some of us work in other areas and can't get to the bank before 5 pm as we don't even get home until 5:15. These hours are not conducive to the public. I'm sorry it makes the tellers stay a little later, but what happened to our service?

• M

  Mark Lynn
  5

  I've been doing business at this branch for nearly 5 years and I think it's a great branch with very good people working there. Their service is always great, staff there knows me by name.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Mark. We appreciate your feedback. -AJ, Wells Fargo HL Social

• E

  Emily Hill
  5

  It's been a month or so since I've gone inside, but the last time I was there... gosh, the poor staff. A very impatient man was waiting in front of me. There was one teller at the time, and she was doing the best she could to help the current customer quickly and efficiently. The impatient man decided she needed to be yelled at, however, and he proceeded to berate her and shout at the rest of the staff who were performing their duties. Everyone was uncomfortable, but the staff and the teller took it in stride. They smiled and calmly acknowledged his complaints, then asked the manager to come to the front as assist the man. I appreciated their ability to remain poised and polite depsite this man's rudeness.

• S

  Smith Family Spokane
  3

  This individual branch has been decent in my 4 year relationship with them. Typically their tellers are efficient and friendly.

• L

  Larry Nelson
  1

  Very poor customer service...'personal bankers' not properly trained, always have to call someone else to get answer to routine questions

  Response from the owner

  I'm truly sorry you feel this way, Larry. I'd appreciate the chance to address your concerns and change your impression of us. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• L

  Leo B
  1

  They closed at 5 . They don't think , alot of people get off from work at 5 pm and can't go to the bank at the same time

  Response from the owner

  I apologize for any inconvenience. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social