Wells Fargo Bank Ocean Blvd, Long Branch

Wells Fargo Bank Reviews

• D

  Diego Lima
  1

  I had a horrible experience at this agency with two male employees who were rude to me and refused to help me. They said if I wanted help I should call the bank by phone. I have been to the agency three times and they again made no effort to understand my problem. I said I would close my account and they just shrugged their shoulders and said “Okay”. NO ONE in this bank speaks Portuguese, Long Branch has one of the largest communities of Brazilians and no one in this bank is able to help in Portuguese. If you need a bank that speaks your language, go to Santander, they do have English, Spanish and Portuguese. Luckily for me, a very nice and polite girl can help me at another Wells Fargo branch in Eatontown. I had a horrible experience at this agency with two male employees who were rude to me and refused to help me. They said if I wanted help I should call the bank on the phone. I have been to the agency three times and again they made no effort to understand my problem. I said I would close my account and they just shrugged their shoulders and said “Okay”. NO ONE in this branch speaks Portuguese, Long Branch has one of the largest communities of Brazilians and no one in this bank can help in Portuguese. If you need a bank that speaks your language, go to Santander, they have English, Spanish and Portuguese. Fortunately for me, a very nice and polite girl can help me out at another Wells Fargo branch in Eatontown.

  Response from the owner

  Thanks for taking the time to share, Diego. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social