Wells Fargo Bank Smoketown Rd, Woodbridge

Wells Fargo Bank Reviews

• B

  Bill Lawrence
  1

  There is a reason I stopped doing business with Wells Fargo and this branch recently reminded me as to why. My wife belongs to a non-profit organization to benefit kids in West Africa and provide scholarships, bedding, equipment, and other necessities in a country with no public education. The officers have changed and she needed access to the account as a financial secretary. The chapter president drove down from Maryland for a 1:00 pm appointment and he got stuck in traffic so he was maybe 15 minutes late. We walked in and they asked if we needed help and we said we had a 1 pm appointment. They said to wait so we did. There was 1 banker in the bank helping a client and it seemed everyone else was on a nice long lunch. At about 1:40 a nice lady came in for her 1:30 appointment and another staff member came back from lunch and called her to her desk while we just sat there. That was fine but then banker 1 got up and came over and without even taking a breath started lecturing us about the fact that they had a full schedule for appointments and because we were more than 10 minutes late they probably wouldn't even help us and if we were lucky and someone didn't show and they felt like it they might help us. She then proceeded to walk behind the teller counter and stand there doing nothing for another 20 minutes. In fairness I believe she was trying to help her original client with some teller services related to her visit. We continued to wait and when the 1:30 person left the other lady asked us what we needed. She was very nice and helpful and it only took about 15 minutes to resolve our issue. During that time Banker 1 offered the most disingenuous apology I have ever heard but did have some sound advice to offer about the situation. Wells Fargo as an institution is pathetic. As others have noted their ATM machines seem to always be broken and I can do more at home from my couch than I can in person with a teller. Their customer service is worse than any other bank I have done business with but then again I am only 54 so consider that. Please do yourself a favor and stay clear of them. This is my only experience at this branch and some of the staff seemed friendly and helpful but it just reinforces the horror show that is Wells Fargo. I don't want to make a direct accusation but this behavior did seem to have some racial motivation behind it and I will leave it at that. This individual was so rude and unprofessional.

  Response from the owner

  Hi there. Thank you for taking the time to share this concern. I want you to know we take this kind of feedback very seriously. Please allow me the chance to ensure this is thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further with you through email. -Shaun, Wells Fargo HL Social

• H

  Hemerson Ramos
  1

  ATM machines always out of order… and the only ATM that normally works is on a dark are where the light post don’t work.. I would light to volunteer to replace or pay the bill for them to get it fix smh

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• W

  Wesley Orem
  1

  absolutely terrible. dont know their own products(different kinds of checks), terrible service, did not inform me they would charge for certain things, had to go back in to fix what they did and it was pulling teeth. top it off with no apology and rude.

  Response from the owner

  Thank you for your detailed review, Wesley. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Shawn Kelly
  1

  Worst bank in the entire god damn universe, if you want to deposit a check your going to have to wait a whole week, if you have an emergency then they'll still charge you an absolutely ridiculous overdraft fee even though you have money pending to be deposited, in every way, shape, and form imaginable they are the worst bank you could possibly pay to hold your money. Only bank with Wells Fargo if you enjoy migraine headaches, high fees for when you're in emergencies where you don't have money because they won't deposit your checks forever, and if you genuinely don't care about your money. Worst bank imaginable. I'd only recommend to my worst enemy.

  Response from the owner

  Thanks so much for your feedback, Shawn. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• K

  Kristina Bruss
  1

  I went to this bank to try to finish my business from the other Wells Fargo. It didn't work out here either! Another bad bank! I had an appointment with them and she said that on my paperwork it didn't say that I can walk into this bank! Like what in the world! I was trying to open account with them but oh well! I was getting my paperwork verify and another lady told them something that I didn't even say! She lied to them and come to find out the paperwork that I submitted to them, they said it was wrong! I wasted my time and money over them but no more! I am not going to this bank again either!

  Response from the owner

  Thanks so much for your feedback, Kristina. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• W

  William Patterson
  1

  In line at drive-thru teller before 5:00 with two cars in front of me. Get to the teller at 5:02. Told sorry we’re closed you can use the ATM.

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. I'll make sure your feedback is forwarded appropriately. -Jessica, Wells Fargo HL Social

• K

  Kaire Caballero
  1

  I needed to address some of the concerns on my account. The bank tellers response was, "And you're just coming in?" Terrible customer service. It's very unprofessional/rude/unkind to judge your customers. I am a student and have been with Wells Fargo for years, so this was disappointing. Go to another Wells Fargo if needed.

  Response from the owner

  Hello, Kaire. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your feedback appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks for taking the time to share your experience. -Shannon, Wells Fargo HL Social

• M

  Mohammad Qasimi
  1

  One of the worst Wells Fargo Branch this was my 4th time coming to this atm but it still broken I used the drive through but that’s even worse took me more than 30 minutes to get cash.... very unfortunate

  Response from the owner

  Thanks so much for your feedback, Mohammad. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• M

  Mohammed Alvi
  5

  Jesse Ramirez n Yami Torres was very helpful was very patient and walked me through the Wells Forgo application and answered all my questions .Always recommended Wells Fargo.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Jesse and Yami. Thank you for choosing Wells Fargo. -Janet, Wells Fargo HL Social

• Z

  Zackary Dent
  1

  These people are rude and incompetent!! I’ll never step foot in this place again. Advice any to bank anywhere else but not Wells Fargo

  Response from the owner

  I'm very sorry to hear about your customer service experience at this branch, Zackary. Please tell me more about what happened in an email to [email protected] (no account numbers). Be sure to include your username and mention your review on a Wells Fargo location. I'll forward your concerns appropriately. Thanks for your feedback. -Cory, Wells Fargo HL Social