Wells Fargo Bank Springfield Ave, Berkeley Heights

Wells Fargo Bank Reviews

• D

  Danielle Palumbo
  1

  Had the worst experience here 2 days ago. I walked in and explained I needed a cashier's check because I was closing my Wells Fargo accounts and switching to Chase. There was 1 person speaking to an associate in their office, and one person sitting in the waiting area. There were 3 receptionists at the front and they proceed to tell me that I had to make an appointment JUST to close an account. They gave me the cashier's check and said I had to call the 800 number so that they can close the account. It was very inconvenient for me as I was trying to get this done all in 1 day but clearly they were too lazy to help me. The front desk ladies were also miserable and did the minimum amount of work. Just another reason why I am switching to Chase!

  Response from the owner

  Hi, Danielle. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• F

  Florita Lo Biondo
  1

  I went there today to open an account. The Branch Banker told me that I need an appointment to open an account perhaps I already in front of her and she had no customer she said I'm leaving at 1pm despite I'm there 12:20 more time to help me but they are lazy. She told me to open online or go to other branch very frustrating.just to.open an account they give us a hardwire its unacceptable nightmare its a nightmare

  Response from the owner

  I'm very sorry to learn about your experience when visiting this branch. I'd like to have each of these concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• B

  Bonnie Calderone
  1

  The manager is more worried about a corporate zoom meeting than helping a client with an infant who is right in front of him, tried to get me to wait 45 minutes or schedule for a basic thing. The world is lacking common sense and basic customer service these days

  Response from the owner

  Thanks for bringing this to our attention, Bonnie. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• v

  v menza
  5

  love this bank its just sad when someone gets transferred because they treat you like family and are missed.I am not going to name names because there all awesome .

  Response from the owner

  It’s wonderful to see that you had such positive experiences with our team members. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• S

  Steve St Clair
  4

  Ask for Eric Desa. He's extremely helpful. Love these guys.