Wells Fargo Bank N Dewey St, North Platte

Wells Fargo Bank Reviews

• J

  Jason Gibbs
  4

  I'm sure you're a great bank, but when you have a guy pressure-washing your parking lot in 26 degree weather; a gal making a deposit has to get out of her car to make a deposit because he won't move, then customer almost injures themself slipping on fresh ice(thanks to the pressure washing when weather is below freezing).... yeah, not cool. (Saturday, 12/18/21)

  Response from the owner

  I'm concerned about your visit to this location, Jason, and I’d like to learn more about your experience. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• T

  T Meyer
  1

  Their ATM is a joke. Only usable about 50% of the time. If even that. Its either down or being worked on or its full and you cant use it to deposit or its empty and you cant withdrawal. Not sure why they got rid of their 2nd ATM out by interstate. Not convenient nor quick for their customers. In fact, they might as well get rid of the ATM they do have cause they cant keep it functionable

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience, and I've reported the ATM issue to the appropriate teams. Feel free to email me at [email protected] with any questions or concerns. Be sure to mention your full name and Google username (no account numbers). -Jessica, Wells Fargo HL Social

• A

  Amy Christensen
  1

  I’ve been a customer with Wells Fargo for 20 years. Today I was treated horribly at this bank. Worst customer service ever. I will be switching banks.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• C

  Carlos Cornay
  1

  I stopped at the Wells Fargo on Dewy street north platte. I stopped because I had lost my Wells debit card and was 750 miles from home, Sioux Falls. I waited for the teller to get done visiting with the other teller to waddle over to stand 15 feet away from me to attempt to help me. Keep in mind she was wearing a mask and plexiglass was separating us. I told her I was hard of hearing so she spoke louder… I asked if I could write a check for cash due to not having my debit card. I showed her my check book which clearly said Wells Fargo. She the asked if I had a drivers license, which I presented her. She then asked for another form of identification. What the hell. I’m without cash, I’m over 700 miles from home and she needs 3 forms of id ? Oh, she then said I’ll have to get the manager. What’s her job??? To wear a mask and act irrelevant?

  Response from the owner

  Hello, Carlos. I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened between you and one of our team members. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

• T

  Tim M
  1

  Possibly the most terrible bank we have ever dealt with. They supplied preprinted deposit slips in a book that deposited our business income into another person's bank account and then fought with us over the error and refused to reimburse the fees they charged for being over drawn when it was their preprinted deposit slips mailed to us by them that caused the whole problem. They had our business name and address but someone else's account number on them yet it was our fault.

• J

  James Parish
  1

  Banking here has become a nightmare. Service is outrageously slow anytime you need to do business. I have spent an hour this week waiting in line and still have not made a deposit.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Socia

• f

  fenixrising1972
  2

  It's absurd that this is a bank and there is no coin counting machine. It's 2017, why am I still rolling my coins in paper by hand? Also the wait for a teller is usually unreasonable.

• D

  David Blankenship
  1

  This is a horrible and very dissappointing place to visit and do business with. They lack the experience and customer service skills to take orders even at a McDonald's. I had an account with them 6 months ago and am reminded again why I don't do business here. They don't even cash there own checks......pitiful....pitifulllllllllll.

• R

  Rashae Sheets
  1

  Worst bank ever!! They know how to"lose" payments! Worst customer service! I

• H

  Hayes Rose
  1

  I called 7 times and noone answered

  Response from the owner

  Hi, Hayes. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social