Wells Fargo Bank S Main St, Harrisonburg

Wells Fargo Bank Reviews

• F

  Fernando Jose
  3

  ATM services are literally always down. It hasn’t been the first or second time that I’ve been here after work (after their business hours) and they are having issues with their server or their ATM system. It is annoying that you are stuck and cannot deposit any money to your account. The ONLY SINGLE ATM is down, it is closed and the tellers are closed.

  Response from the owner

  I appreciate you bringing this to our attention, Fernando, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• T

  Tammy Whitmer
  1

  Absolutely worst customer service ever. What bank can’t roll a couple of rolls of coins? Would not take my deposit from my church so had to go and roll 5 rolls of coins. And then went back to make my church’s deposit and they had the worst attitude ever! I definitely will be talking to my Pastor about changing banks. And yes I was very aggravated that they would not take my deposit. Guess they didn’t want to deal with all the change. Terrible bank!!

  Response from the owner

  Thank you for your detailed review, Tammy. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Adrienne White
  1

  The lady that helped me at the window was very sweet but the rest of the crew including the manager couldn’t care less about customer service. I find the WF branch in Waynesboro is far superior management wise.

  Response from the owner

  Thank you for your detailed review, Adrienne. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• K

  Kentren Yeh
  5

  Autumn, (I hope spelt her name correctly) - was absolutely amazing! She provided the utmost service one can get!! Autumn made sure that I had all my cash organized on my end :) -- She's a big reason why Harrisonburg is a friendly city. I have to return soon!!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Autumn. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• J

  Jessica Hill
  1

  Stopped here at 11:50am on a sat while traveling through. The window teller (named Ashley on receipt) didn’t return our card and we didn’t notice until 20mins later. Now they’re closed and we can’t reach anyone. We don’t live here and can’t stay until Monday to get our card. No emergency contact numbers will go through. Corporate Wells Fargo number leaves us on hold with no answers. Terrible customer service.

  Response from the owner

  Thanks for bringing this to our attention, Jessica. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• T

  Teresa Phu
  5

  I wish I could rate up to 10 stars. I barely write any review but I think I have to this time. Everyone is really nice and professional, from the people outside the counters to advisor. I really appreciate their help, especially Mr. Gallagher! He is really wholehearted to help me solve my problem, as well as give me suggestions for my problem. I believe I make a good choice trusting this bank!

• E

  Emily Edgington
  1

  If I could give this branch 0 stars I would. Tried to get help with transfering money which they insisted they couldn't help with. Terrible service and did not even solve my problem.

  Response from the owner

  Thank you for taking the time to detail your experience, Emily. This is not the level of customer service we strive for, and I want to make sure your concerns are thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• H

  Haley Conley
  5

  I have no bad things to say about this place! Chris is super helpful along with the rest of the staff. They are always so friendly when I go in there. Best experience with a bank ever!

  Response from the owner

  I'm truly glad to read your review, Haley, and I appreciate you taking the time to share these kind words. Have a great weekend. -Janet, Wells Fargo HL Social

• M

  Marco LONG
  1

  Worst bank I ever had RIP me off 540.00. I need meds call the bank and person I talked got laugh out I need meds because I got pins plates in my foot pins in my back I still work don't waste your time or money

  Response from the owner

  I'm very sorry to see your review, Marco. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Shannon, Wells Fargo HL Social

• m

  marco long
  2

  Bad service won't help me set up direct deposit i work days there to lazy to fax paper work to my employer not happy