Wells Fargo Bank S Lincoln Ave, Steamboat Springs

Wells Fargo Bank Reviews

• B

  Bex Huff
  1

  Hire someone, ANYONE. You have 4 execs doing nothing. They can help in the teller line. I tried calling for 45 minutes this morning with no answer. So unprofessional!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Kathleen Regan
  1

  Have tried for days to contact someone at the bank for an appointment with a notary and no luck....using the web site doesn't help at all! Poor policy concerning contacting bank personnel...

  Response from the owner

  Hi, Kathleen. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• T

  Troy Schaus
  1

  Bank not open on weekend!! Also ATM has issues taking deposits on weekend "Not every time" but on several occasions. So really good for nothing on weekend.

  Response from the owner

  I understand your concern and I'm sorry for any inconvenience. If you’d like to discuss this feedback in further detail, please feel free to email us at [email protected] (no account numbers). Thank you for your response. -Nick, Wells Fargo HL Social

• R

  Rebecca Rice
  1

  These people have no idea what risk management or liability are if they allow people to walk up to the drive-thru ATM

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• S

  Susan Ruhl
  5

  A bank that greets me by name! The tellers are very good at what they do. Always going out of their way to help. Whether it is suggesting a service or fixing an issue, I have never felt that each and every concern was not addressed and usually resolved! I've been a Wells customer since the 80's. The Steamboat location is by far the friendliest branch I have ever dealt with! They care about each and every customer and it shows! Good job you guys!! Of note: the one and only ATM is located outside and is used by everyone, whether in a car or on foot! My understanding is that this is the only location there was to put the ATM. So, if you're in a car, please stop asking if I should be using it because I'm on foot!

• R

  Rhys Jones
  1

  Worst bank EVER. Wouldn't accept a cash deposit on Tuesday -- forced my friend to walk across the street to the post office to buy a money order -- was closed early for Christmas upon their return. Friend made that deposit this morning -- now WF is holding it til tomorrow without releasing it to me. My phone has been cut off pending payment, which should have occurred two days ago. So I am out of contact until tomorrow at least. Been banking here for 20 years -- never got a loan I sought. They hold all funds as long as they legally can. Stealing our money by holding onto it. I've got a big check coming from a trust, today -- which will go straight to Vectra.

  Response from the owner

  I apologize for any frustration, Rhys. Let me look into what happened and do my best to assist. Please email [email protected] with some additional details (no account numbers). Be sure to mention this review in your email. Thank you. -Liz, Wells Fargo HL Social

• K

  Krasnaya Tigritsa
  5

  Tellers and bankers have been consistently friendly, helpful, knowledgeable. I've been with them for 20 years and have never had a bad experience, including fixing problems and making up for mistakes that I made.

• R

  Rick flax
  1

  Moving down the block after 45 years of banking in this building. They are great at remembering your name but when they screw up processing a check they refuse to fix or take responsibility. Lots of Indians, no Chiefs.

• A

  Alexis Ducharme
  1

  Horrible, horrible, horrible. They change their rules on identification it seems like every week. They make it so hard for you to withdraw from your own account. Do not bank here go somewhere else.

• J

  Jason Hady
  1

  Jesse is the most ignorant person that I have experienced in a bank. He was straight up rude and refused to help.