Wells Fargo Bank Tom Hill Sr Blvd, Macon

Wells Fargo Bank Reviews

• K

  Kimmy Pitts
  1

  I frequent visit this branch and I usually get very delightful service . Lauren was the teller today and she was very cold , no hello,no thank you or nothing ,but I noticed the couple of her same race before me .she was highly nice and displayed much customer service.she didn’t even put my money in an envelope , My black tail definitely will be moving my account to another bank

  Response from the owner

  Thank you for your detailed review, Kimmy. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Marguerite Stewart
  1

  There are 6 workers in the back and only one working, one on her phone, one looking things up unrelated to banking, one on the phone, one actually workin, one asking another one about her hours in front of everyone, then walks off to try to help the one that is working and gets called back cause she didn’t finish what she was saying, totally unprofessional with a 7 people in line waiting to be helped

  Response from the owner

  Thank you for taking the time to detail your experience, Marguerite. To ensure I’m able to look into this matter and forward your feedback appropriately, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. -Casey, Wells Fargo HL Social

• S

  Shannon Alford
  1

  Been in this line over an hour. Really an inconvenience. Older white manager female who talks real ghetto walking around outside not doing a thing. Y’all corporate should really help staff this location . There customer service ain’t what it use to be. Sadd

  Response from the owner

  I understand your time is valuable, Shannon, and I apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit. Be sure to include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• P

  Pat Patel
  1

  I have an account there and my sister wanted to deposit cash in my account, the teller said she can’t deposit. Why is that? I called Customerservice and they said there shouldn’t be problem. So why that teller declined her 2 times ? If this will not change i will close my account there.

  Response from the owner

  Thanks so much for your feedback, Pat. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• T

  Tia Minor
  2

  I use this bank because my company I work for banks with them. My goodness I have been dropping off deposits to the bank for 3 years and it is extremely slow customer service. And at times the bank isn’t even that busy. If you go on a Friday it’s best you get there at 9am or you will be waiting for up to 15 plus minutes for any service. The black woman at the drive thru window with the glasses is the most speedy and efficient I love dealing with her! Not to mention she has outstanding customer service. Everyone else counts like the age of a toddler it seems. And for this bank to be on a busier side of town you would a more efficient Pace would be ideal.

  Response from the owner

  Hi, Tia. I'd like to thank you for your detailed review and apologize for the customer service you've received at this branch. Please email me at [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -AJ, Wells Fargo HL Social

• V

  Victoria Gabriel
  1

  Slowest bank I've ever seen. I have to deposit checks here for a work account along with 4 other Banks. I can go into my other banks to make multiple deposits quicker than I can get one deposit done at the Wells Fargo drive thru. Literally spend 10+ minutes in line when they aren't busy. I would never use them for my personal banking. Wrote this review as I was sitting on line after I had already spent 10 minutes waiting with only one car ahead of me.

  Response from the owner

  I understand your time is valuable, Victoria, and I apologize sincerely for the wait. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your feedback is forwarded appropriately. Be sure to also include your username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• V

  Vernetta Daniely
  1

  I waited in drive thru for 55 minutes on Tom Hill Blvd Wells Fargo. This should never happen on a Tuesday. Know your customer base and provide good efficient service. Pandemic is no excuse. All the more reason to employee more people.

  Response from the owner

  Hello, Vernetta. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• N

  Nicole Dyal
  1

  I was stuck out of town and my husband tried to deposit money in my account and they wouldn’t accept it because he’s not a Wells Fargo member. They were rude to him in the branch. I called to find out information and the women who works at this branch didn’t even let me finish asking questions before she hung up on me. I will be closing my account immediately and moving to another bank where they can appreciate their customers.

  Response from the owner

  Hello, Nicole. I’m truly sorry about the rude customer service your husband experienced at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• M

  M Vanderbilt
  4

  Your employees are not hungry enough. Do you ever notice the customer will give a new employee a break if the employee screws up. Do you ever notice how you can almost always tell when an employee is new. They will move slower than usual but they have that look in their eye that tells you that they are happy to be there and they will go above and beyond the call of duty. These people almost always give you a good experience. You end up talking to them more than you expected and they will leave an impression on you. I am not saying fire all your employees, but this location seems to lack people with that can do attitude. Surprisingly, while in the bank bringing what I would say is non-preferable business to the bank, I had an experience with the type of person that leaves that type of impression. This person seems to exist outside the average employee. I am in sales and I can generally spot a person spouting follow the script type customer service. Mrs. Tookes was exceptional. I may reconsider your bank in the future if she is my personal banker. Sincerely, M. Vanderbilt

  Response from the owner

  We appreciate your feedback. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• K

  Kevin Wheeler
  1

  Be prepared to wait forever. Got about 7 employees here.. only 2 are actually working... 1 at the drive thru the other at the counter. Sad business model and glad I personally bank at Robins, have been trying to get my work to switch banks for FOREVER.

  Response from the owner

  Hi, Kevin. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social