Wells Fargo Bank W Arizona 89a, Sedona

Wells Fargo Bank Reviews

• D

  David Ostlund
  1

  I had an appointment at this branch today to get Medallion Signature Guarantee. The Wells Fargo employee refused to perform this service for me in the rudest possible manner. He treated me like I was a "leper". It boggles my mind that Wells Fargo would hire someone with zero public relations skills.

  Response from the owner

  Hello, David. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• H

  Heather Ann
  5

  This is a very good bank! I had credit unions in Seattle and again in Oregon and California for years and I am surprised to say this Wells Fargo that I've been with since I moved here 2.5 years ago, treats customers even better than the last CU I was with. I hadn't been with a "mainstream bank" for over a decade due to negative experiences in the past and when coming to Sedona I needed a bank (since the CU here isn't shared branching). Every worker here has gone above and beyond to answer my questions, get me scheduled in to talk to a banker when an "issue" arises, or get me to a source with accurate information. Also, I have *never once encountered a grumpy worker* here. They are always polite, even when they seem super busy. I appreciate Ryan who helps with appts and appreciate all the tellers at drive thru or teller window/desk. They have all been exceptional. THANK YOU all for actually treating me like I am human being with kindness and respect. Keep up the good work!!!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Heather. It’s wonderful to see that you’ve had such a positive experience with Ryan. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• L

  Leslie Van Dam
  5

  I always have great service at this branch. Barbie, the manager, says a friendly hello any time I go in and all the tellers are wonderful but Donna in particular, one of the tellers, is extremely professional yet very kind and patient!

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location, Leslie. We appreciate the feedback, and it's been forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• R

  Robbin T Hartridge
  2

  CONCERN OVER TRUSTWORTHINESS OF BANK BY MAIL SYSTEM I have been using the Wells Fargo Bank by Mail system since 2008 and never had a problem. This year I started using it again to make monthly deposits from another bank, the idea was to save me time so that I would save an extra trip to the bank every month and not have to make the deposit in person. I noticed this year that the mailing address had changed from Portland, OR to Minneapolis, MN. I noticed recently that out of eleven Bank by Mail checks that had been automatically been sent in by another bank to Wells Fargo, four of these checks had not been deposited in the total amount of $7,454.00. I went in to the bank a week ago Friday to inquire and handed over all of my original documentation, failing to make an extra copy for myself. I came in again this morning to get a report because I was told they didn't have an answer and had to do some 'research'. One of the failed deposits was from last September, the other three were November checks. Not only could they not tell me initially this morning what had happened, they could not find the original documentation I had given them. So, I had to go home and re-create all of the documentation all over again so that we had something to work with again. By the time I had returned to the bank they had found all of the documentation I had given them a week ago. A deposit was made to apply the missing payments, but there was still a mystery about why it had happened. I am concerned about systems and protocols not being followed at the Wells Fargo Bank by Mail department, and why there seemed to be no oversight or checks and balances like there are at other banks. I have to assume that if this happened to me, it also could have happened to other Wells Fargo customers that might not even know there is a problem. I hope that the bank makes the effort to find out why and how this happened, and makes sure that the problem is corrected and never happens again. It is not a good reflection on Wells Fargo that a problem like this is identified by a customer and not discovered internally first.

  Response from the owner

  Hi, Robbin. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Jack Moran
  5

  Christina Slack at Wells Fargo is a gem. I needed a notary. I went to the UPS Store and received zero service. They pointed me at WF across the street. I walked in without an appointment (I am not a customer) and she assisted me immediately and without charge. Great service!

• A

  Adie SF
  1

  Worst Wells Fargo I’ve ever been into. Totally depressing and unclean environment. Workers seem unhappy, unfriendly and uncaring.

  Response from the owner

  I'm very sorry to see this, and I'd like to learn more about your experience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• V

  Vasan KhemKhaeng
  1

  So I was just in the Wells Fargo bank the bank teller her name is Donna have a terrible attitude she should not be working upfront with customer she obviously have no home training

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Vasan. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• M

  Monica COOPER
  2

  Turn over is high...ok for basic banking. ATM seems to have issues alot

• E

  Ed Dgia
  1

  Worst wells Fargo in the country

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social