Wells Fargo Bank Highland Ave, Waterbury

Wells Fargo Bank Reviews

• S

  Samir Aziz
  5

  I have been a Wells Fargo customer for over a decade. I recently moved into the area and have since begun using the services at this branch on Highland Av. When I read some of the past reviews, I must say that I personally have not experienced long-waiting times, everyone at this branch speaks English, and I have received outstanding service from every employee that assisted me. Understandably, some persons may experience little to no patience when entering a bank. Others may believe that the “customer is always right”. We as customers should not automatically look for faults; especially if they can easily be corrected. Everyone at the Highland Av WFB has been polite and professional. If we treat them with the respect they deserve, I am sure that we will be treated equally in return.

  Response from the owner

  Thanks for taking the time to share, Samir! Have a great day. -Casey, Wells Fargo HL Social

• J

  J R
  1

  I’m a Wells Fargo costumer for a long time but I went there 2-3 times lately and a woman (she looks like supervisor or manager) keeps telling me that they can’t help me and she’s showing me the door, without even listening what’s my problem is. I had to noterize a paper and she’s telling me: ‘Oh you have to write it on a computer (which I don’t have) and print it or Oh we don’t do that when is handwritten’. I even asked her if she could do it for me on the computer and she said she couldn’t. If Wells Fargo don’t do that, why another branch did it? I had to drive 30 min for another branch. It’s easier for them not to help the costumer and instead stay on phone, not working and get the salary while staying.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• C

  C C
  2

  Don’t recommend and will not be coming back let alone banking with a Wells Fargo if this is the level of client service they provide. Came in to open a checking and savings count with them - waited around 20 mins before being helped by the branch manager “Neeta” who, after bringing me into her office told me she could not open an account for me and tried to pass me off to one of her “regular bankers”. Yet as soon as I was reseated and told to wait ... I heard another client go into her office and ask to open a checking account. Great job. Two stars only for the cleanliness of the establishment and the fact she offered some refreshment after she refused to open my accounts for me. Laughable. Better service from banks in Canada.

• r

  rockdef diva
  1

  Horrible bank!! Nobody speaks English the tellers are rude. Line is slow. if you don't have an account with them and need to cash a check they treat you like a criminal. Saw another lady come in and ask for a 50 dollar bill in exchange for two twenties and a ten they flat out told her no they couldn't do it.

  Response from the owner

  Thank you for bringing this to our attention. I apologize for the lack of service and long wait you experienced. Please email [email protected] including your full name, Google username, phone number, and mention you posted a review on a Wells Fargo location (no account numbers). -Liz, Wells Fargo HL Social

• L

  Latonya Inman (StarPower)
  1

  Warterbury Wells Fargo on Highland Av. is by far the worst of the worst. Waited 15 minutes in a line, maybe more, inside of the bank, to cash a check. The bank was not even crowded. RIDICULOUS.

  Response from the owner

  Thanks for your feedback on this location, Latonya. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• K

  Karen R
  2

  Very slow and not very helpful with very poor attitudes.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Karen. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social