Wells Fargo Bank Bonita Beach Rd, Bonita Springs

Wells Fargo Bank Reviews

• A

  Anita McKenzie
  1

  I was wiring money with assistance from a banker, said it would be there in a couple hours, found out 4 hours later it still wasn't there. Went back to the bank to let him know the financial advisor's assistant said there is a second step she would help him with and he got up from his desk and left, came back and tossed a paper on the desk and said it has left Wells Fargo. DID NOT HELP, NOR WOULD HE HELP. Very rude and unconcerned about my issue.

  Response from the owner

  Hello, Anita. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• L

  Lori Greco
  4

  That's my go to bank. Have had my share of troubles with the financial advisor on 951 and 41 in Naples Fl. James my advisor cost me probate fees to the tune of over 4,000. Why, because he did the paperwork wrong at my cost to the large sum I had to pay, for Mr. James Rocco. I have another advisor Trudell Kolpack. So far so good, still thinking about changing banks, for Wells Fargo has cost me alot of money. Sad, I've been with you since Wacova. Wish I had more faith in my bank! Lori L. Greco

  Response from the owner

  I’m truly sorry for the experience you’ve had with us, Lori. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• C

  C M
  5

  Doing the regular things everyday is what we all expect from a business. When the rubber meets the road is when you find out your value in your employee. I know because I run the top rated insulation company in MN . Megan the branch manager is humble and she handled a situation that was all bad and turned it to all good . There was confusion on thier end about funds. I was hot and caused a scene . It was Friday . I was not happy. She called me right when she got in this am to apologize and assure me everything was OK. She forgave me as well . We had a great conversation . She was really looking out for my best interest even though I didn't think so at the time . She is a fellow MN native as well ! Anyone can handle the day to day things but it takes a special person to handle the wild crazy and heated situation and de escalate it and make it better than it was before said incident. Megan did this in a major way . Wells is blessed to have her run that branch which deals with alot of high volume customers . Kudos to Wells for keeping the right people in place . I am sure she will be moving up and has continued to rise from the start there . Thanks again . I love wells again !

  Response from the owner

  I truly appreciate you taking the time to share this feedback, Chris. It’s wonderful to see that you’ve had such a positive experience with Megan. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• R

  Robin Swanson
  5

  I sailed into the bank 5 minutes before closing today. I was greeted as I walked in, and I apologized for making their weekend shorter. I felt like I was the first customer of the day! They helped me get into my safe deposit box, and expedited a cash deposit. I was there no more than 10 minutes. Awesome staff!

• D

  Dominic Santiago
  5

  Just wanted to point out Mr. Portillo , he did an amazing job resolving an issue with my account , he was always in communication with me and addressed the matter promptly, thank you su much for putting interested in the customer like you did.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with our team member, Dominic. Thanks for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• G

  Gary Dickson
  1

  Another wasted trip to their defective ATM.

  Response from the owner

  There's a known issue with this ATM, Gary. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• J

  John Landt
  1

  Unfortunately, the inside service is slow inside the bank. You may have better service in the drive thru.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• R

  Rosa Houghten
  5

  Edwin Maynard was great to work with definitely someone to look up if you need to open a business account.

• K

  Kyle Woessner
  3

  Good service but mixed up my checks with someone else’s.

  Response from the owner

  Thank you for your review, Kyle. Allow me the opportunity to review this matter for you. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social