Wells Fargo Bank Ranch Rd, Wimberley

Wells Fargo Bank Reviews

• M

  Melissa Bower
  1

  Stopped to deposit a check in the ATM. The ATM was not receiving deposits so after watching another guy walk-in after trying the ATM I did the same. I noticed all the signs coving the two glass doors and the multiple knee high fold-ables with even more notices all over the entry as I opened the door to go in. I walked up and waited for the other guy to get help and leave and stepped up. The teller was nice enough but when he returned he explained to me that he’s done a favor for me being that the lobby wasn’t to be used for deposits, that drive up is the only service to be used. Didn’t hear the guy in front of me getting the lecture but I am a woman so.... than as I was leaving one of the personnel, woman, followed me out to make sure I knew I had been tolerated this one time and repeated the rules. I pointed out the numerous notices and that I must have missed it so she helped me once again in turning around one of the knee high fold-ables and pointing out the large print was right there. So- just FYI peeps. They only do special favors for the community morons. I’ll stick to driving to Sattler or anywhere other than this bank. M Straube

  Response from the owner

  Hi, Melissa. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Sean Baker
  5

  Alma went above and beyond in assisting my requests and exceeding expectations. Greatly pleased with the customer service of everyone I dealt with. From the young teller, Alma, and the bearded gentleman who greeted me on my way out as well. Very enjoyable experience all the way around