Wells Fargo Bank N Oak St, Myrtle Beach

Wells Fargo Bank Reviews

• J

  Jordan Obenour
  1

  I went to this branch and spoke to the teller tammy hill. i needed to exchange some bills and she was extremely rude and made me feel like i was inconveniencing her and she somehow got me to agree to something other than what i asked for. so unhelpful and unkind, see a different teller if theres an option.

  Response from the owner

  Hello, Jordan. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• D

  Deidre Pritt
  1

  Banking was “offline” at the branch nearest my office. Asked if it was area or bank wide issue with an “I don’t know” response. While driving the 1/2 hour home tried calling the branch nearest my home with no success. Had the “call center” attempt to call the branch with no answer. When I arrived and walked into the branch every employee just standing around because they were offline so I asked why then someone could not have answered the phones. Horrible experience. Not a happy customer!!!

  Response from the owner

  Hi, Deidre. I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Sean Dillon
  5

  Had online login issues that couldn't be resolved over the phone . Went to the MB location and banker Marcus Brown provided me with the best customer service I could ask for . Thank you

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Marcus. I've made sure both he and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• R

  Ray Brayboy
  1

  I have been trying to contact the Regional Manager, Liza Hall, for at least the past three weeks regarding a personnel concern I continue to have at the Barefoot Landing Wells Fargo branch-------which I understand is one of several branches she supervises on the Grand Strand. For some unprofessional and neglectful reason, she has refused to return my calls-------I have left at least two detailed voice messages on her cell phone. Since the Oak Street branch is supposedly where she is housed, I felt I had no other option but to post this one-star rating for this branch. How an individual with this upper level of managerial responsibility can get by ignoring a long-time customer's concerns for this length of time is far beyond mind-boggling . This behavior is frustrating, inexcusable, and clearly in violation of Wells Fargo's stated mission. In a nutshell, it is totally unacceptable.

  Response from the owner

  Hello, Ray. I'm truly sorry you feel this way, and I'd appreciate the chance to address your concerns. Please tell me more about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• W

  Will Valdez
  1

  Bankers are very nice, but are useless to help me solve issues I've been having with an account. I'm definitely glad I didn't close my account out at my other bank or I would be in a bad situation. They either are unmotivated to help get my account taken care of or lack the organization to do it in a timely manner. A month and multiple visits and calls to fix it is enough.

• M

  Marissa Barnhill
  5

  I went in to this Wells Fargo location to open a savings account and I was helped by Mr. Anaya. He made the process so easy and was very kind and professional the entire time I was there. I would definitely recommend this Wells Fargo location (I have had wonderful customer service here every single time I have visited) and would like to thank Mr. Anaya for his help!

• R

  Raymond Gerges
  1

  Always let them know not to sign you up for credit cards and things like that as they have been known to do credit checks without permission. If the teller is taking too long let them know you know the game and read the news.

• D

  David De Jesus
  5

  Amazing customer service!! Was nicely greeted at the door when I walked in, and the banker solved my problem within 10 minutes, very nice people!!

  Response from the owner

  I’m truly happy to read about your experience with us, David! We appreciate the feedback. -Nick, Wells Fargo HL Social

• S

  Shavon W
  5

  Love going into the bank… they are always friendly and greet you at the door. Andre is an asset to this branch and helps you in any way possible.

• C

  Cassandra Jones
  1

  There cards have daily limits on how often you can use them and was never told and now trying to pay rent on a saterday