Wells Fargo Bank San Felipe St, Houston

Wells Fargo Bank Reviews

• L

  Lou MC
  2

  What's wrong with the direction signages? I came from first driveway and looking for drive-up ATM. But the sign says turn left on an one-way path. But I can only exit at the 2nd driveway. I thought I could go to next driveway to get to the ATM. But no. That's next door's lot. There is no way to go back. Grrrrhh. I walked to the ATM next to the bank. I'll bank at Chase next time.s

• B

  Ben Parsley
  5

  This had been my home bank for four years now. It's convenient and the folks inside are always friendly. No one has ever tried to push me to buy any extra services. Manager Zubin is fantastic! He handles account holders with the greatest competency and customer relations.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Zubin and the other team members at this location. Have a great rest of your day! -Shannon, Wells Fargo HL Social

• J

  Joshua Randall
  5

  Didn't actually go inside just stopped by the parking lot to book our hotel room.

• S

  Stephen Ternois
  5

  This location was quick, efficient, and easy. I needed a notary ASAP and called at 10:40AM and was able to set up an appointment for 11:00AM - notary was prompt and was out by 11:15AM after checking all paperwork. Would highly recommend this location based on my experience.

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• I

  IL0GIC Gutierrez
  5

  I bank here regularly and have seen a drastic change in just months time. I remember I used to get mediocre service at best, but as of recently I have had nothing but pleasant experiences. I believe they changed out management which really helped this location out. I would definitely recommend after the switch in management.

• A

  Andrew Altman
  1

  I visited this branch of the WF and closed my checking account before going back to my Homeland. But the manager did not close the account. As later I found out that the account had a negative balance! Fortunately, I have the documents confirming the closure of the account.

  Response from the owner

  I'm sorry to hear we didn't meet your expectations, Andrew. I'd like to review your experience in more detail and try to address your checking concerns. Please email me at [email protected] with your username and more details about your visit (no account numbers). I ask that you mention you posted a review on a Wells Fargo location as well. Thank you for your time. -Casey, Wells Fargo HL Social

• B

  Basel Kokash
  1

  Bad manager in this location and you speak with me with a bad way and I don’t like it I want to talk to the people don’t go For this location or looking to another bank not with the Wells Fargo because it’s bad customer service

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Basel. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Joshua Dominic
  1

  Bad service. They see you standing waiting in line and don’t assist you. Nobody should really be banking with Wells Fargo anyway.

  Response from the owner

  I’m sorry to see you weren’t helped in a timely manner, Joshua. Let me look into this for you. Please email some additional details to [email protected] with your username, full name, phone number, and address. Be sure to mention you posted a review on a Wells Fargo location and do not include any loan or account numbers in your email. Thank you. -Liz, Wells Fargo HL Social

• S

  Sonia Jaramillo
  1

  Very bad service, extremely bad. The manager and also the "expert" in business accounts, was really bad. The worst bank experience ever.

• G

  Galdino De Jesus
  1

  Awfull service. For do change a least take 30 minutes

  Response from the owner

  Thanks so much for your feedback, Gladino. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social