Wells Fargo Bank Douglas St, Omaha

Wells Fargo Bank Reviews

• J

  Julie Duke
  1

  Literally just drove from 90th and Dodge Streets to the Main Bank at 19th and Douglas on the phone wanting to discuss questions about an account... Got there at the bank expecting it to be extremely busy since no one could answer the phone only to discover not a so single soul on site... At this point I voiced what had just happened only to be told by the teller that there were several other locations in between here and there and that I didn't need to come to this one...How does he know at this point and that it was really hard to get someone to just answer the phone there. He didn't like that I was upset and never once said how can I help you so I left my deposit with him and walked out.i guess there is absolutely no compensation in banking these days. Can definitely say that I will never be going back and I would very much so not recommend anyone else for that matter. HAPPY WEDNESDAY EVERYONE! 😀

  Response from the owner

  Your post review me, Julie, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• L

  Luke Pearson
  1

  Terrible service. I walked in yesterday to make an account an hour and a half before they closed and was told all their bankers had left already and that I should come back another time. I didn’t want to make the mistake of driving there again just to be told to come back the next day, so I tried calling. I’ve now called 4 times today and no one has picked up the phone. It’s like no one works here.

  Response from the owner

  Thanks so much for your feedback, Luke. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• L

  Lisa Schnepel
  1

  I’ve now made 3 trips to try and close out an account. I’v been sitting here for 2 hours and still not done! Worst place ever! Other banks helped me in 10 minutes time.

  Response from the owner

  I’m sorry you continue to experience extended wait times at this location, and I want to be sure these concerns are addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• B

  B Sears
  4

  My wife and I had an 10:00 o'clock appointment which we arrived 15 minutes earlier. We waited an additional 45 minutes to be seen for reasons the couple before us forgot paperwork one left to retrieve. Therefore we were placed on hold. We met with Mr. Fahad Ismail (Brokerage Assc) who was polite, well dressed, great personality, very professional and apologetic. We were able to learn more about our banking needs and other Small Business services offered by WellsFargo. If it had not been for the service provided by Mr. Fahad Ismail this rating would be one star. Thanks again FI.

  Response from the owner

  I'm very pleased to hear about your experience with Fahad, Brian, and I appreciate you sharing these kind words. You shouldn't have had to wait so long for assistance, however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Janet, Wells Fargo HL Social

• F

  Fonda Allen
  5

  I go to this branch for work. The staff are very polite and knowledgeable. Always willing to help. Busy branch, so.etimes you have to wait, but it is ok. Parking is something to be desired, but being downtown, I get it. Would be great if they could put in a business lane.

  Response from the owner

  Hi, Fonda. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• C

  Cassie Johnson
  1

  Reviews from 3-5 years ago saying they don’t answer the phone, that is still the case. Tried 3 times

  Response from the owner

  I'm very sorry to see you're having trouble reaching this branch over the phone, Cassie. Your concerns are important, and we appreciate your feedback. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• K

  King Basha
  1

  Please answer the phone 😤 I'm calling a week no buddy answering even there manager👎bad customer service😤👎👎

  Response from the owner

  I appreciate you taking the time to share your feedback. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• d

  daniel morrow
  2

  I went on a day before holidays and didn’t expect to get told it would be a 45 minute wait to get my debit card replaced because they only have one banker working (yet, 3 tellers). Not thrilled with this branch experience, but otherwise don’t have an issue with WF.

• B

  Brian Ethridge
  4

  Came here to get a document notarized from court after being denied a notary at Bank of the West due to not having an account with them. Wells Fargo was able to notarize the document for me, for free, without an account with them. The current construction did make it a little difficult to find the entrance, and it was a bit busy for a Thursday afternoon. However, to their credit, they called in another notary and cut the expected wait time in half. Thank you Wells Fargo!

• D

  Duncan Blackston
  1

  Stage coaching is to enhance customer service if the banker is stage coaching and the branch is not busy and a customer ask for an instant debit card and explain there time was limited why are they told to wait for 30 mins until another banker is available or go to another location. 4650 Wellsfargo Nebraska. 👎🏽👎🏽