Wells Fargo Bank E Meadows Dr, Glenwood Springs

Wells Fargo Bank Reviews

• T

  Tiffany Munoz
  5

  Fantastic local bank! We espicailly love Al and Nicole, both of them are great people for customer service. We had an emergency come up and they squeezed us right in, plus when we had banking question they had alot of patienece with everytihng we talked about. Most wells fargo banks suck but they are fabulous!

  Response from the owner

  Hi there. Although I am glad you received helpful support from Al and Nicole at this branch, I am disappointed to read how you feel about other branches. This inconsistency is not the experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Mike Rand
  5

  I have always had very professional service at the Glenwood Springs Wells Fargo Branch Bank. The current bank manager Ms. N. Craig goes above and beyond to take care of customers regardless if it is a simple matter of complex unique situation. Most recently Ms. Kimberly was very helpful as a main teller.

  Response from the owner

  Hello, Mike. It’s wonderful to see that you’ve had such a positive experience while working with Nicole and Kimberly at this location. I've made sure these kind words are forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• N

  Nick Everest
  1

  Banked here with my business for over 3 years. The service varies to where you go. This location has a friendly manager, However the rest of the staff is utterly dissapointing. Im supposed to have overdraft protection on my account and i just got hit for over 300$ in overdraft. All the employees want to do is send you to the automated system. Cut my cards up today. I will be in tomorrow to take my business elsewhere. LAST TIME I USE WELLS FARGO. ** the next day Im especially disapointed in the staff here. Within 3 minutes if walking into the store to address this issue I was suggested the "1-800" number TWO TIMES IN 3 MINUTES.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• G

  Greg Russi
  5

  Nicole and her staff have excellent customer service. I haven't ever found their lines too long. The staff is well trained.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Greg. We appreciate your feedback. -Nick, Wells Fargo HL Social

• G

  GT Jenkz
  1

  Bank tellers are always exceptionally impatient and ride. They never get what you want dove. And to top it all off, their customer service skills are in the toilet. These young ladies skills realise that they're in a small town where people remember small things. I highly encourage you to use a different bank!

• M

  Marty Katz
  1

  This is the worst institution on the planet!!!! I am in a management position, in a long term care facility. I called to get a residents bank statement so they can qualify for Medicare. I even had the resident talk directly to the bank. Instead of sending the residents information to our business department, they just called the cops and made false allegations. Apparently they don't want elderly people who are hard of hearing and have other difficulties to have any help on the phone or to get Medicare! Obviously, a bank statement is more precious than your clients life!!!

• A

  Agustin Ramirez
  1

  Stopped by as I had an issue and couldn’t handle it over the phone and the banker didn’t care about anything. All they stated was no matter how bad your issue is, we can only assist if you have an appointment. This is very disappointing as I have been a customer for years. DO NOT COME TO THIS LOCATION.

  Response from the owner

  Hi, Agustin. I apologize for the frustration this has caused. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. We are actively taking precautions including reduced lobby access with social distancing measures, and you may need to make an appointment to meet with a banker at some locations. To be sure your concerns are addressed, please mention your review and Google username in an email to [email protected] along with details about the reason for your visit (no account numbers). Thanks. -Janet, Wells Fargo HL Social

• J

  Justine C
  1

  You have to call and make an appointment , and they are always busy. So I called and left a message with my name and phone number, and I still haven't heard anything. Guess I'll try and go to another branch!!! Check your messages please!! 🙄😤

  Response from the owner

  Hi, Vaneza. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social

• V

  Vega Table
  1

  Came in to open an account but would not help me. People standing around only a couple of customers still said I needed appointment and they were all full went somewhere else you lost my business!

  Response from the owner

  Thank you for taking the time to share this with us. I want to make sure any concerns you have are addressed. Without sharing account numbers, please email [email protected] details about your experience, your full name, and Google username. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• M

  Meghan Dempsey
  2

  They seems really nice, but truthfully, never bank at Wells Fargo unless you absolutely have to!