Wells Fargo Bank E 1st St, Newberg

Wells Fargo Bank Reviews

• C

  Collin Alteneder
  2

  I was given poor service by the "manager" of this branch as labeled by the two front desk women I encountered on two separate occasions. She was incapable of giving me the correct instructions after a complicated transaction, which led to not one, but two denials of cashing a check I needed to buy a car after an accident. I would not be so inclined to review if this woman would have approached this situation with care and understanding, but instead a complete lack of. I am disappointed, yet still have to bank here. Can't wait until I try next time.

  Response from the owner

  Hello, Collin. I'd like to thank you for your detailed review and apologize for the customer service you've received at this branch. Please email me at [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -AJ, Wells Fargo HL Social

• o

  oso polar
  3

  Really frustrating that I work right across the street & have to make an appt to make a deposit & sometimes it can be several hrs to get in! I understand limiting contact bc of covid but it's really inconvenient for me to not be able to handle my business immediately &to have to plan my day around a trip to the bank just bc I am.not driving at the moment. I even offered to walk through the drive thru teller in order to not have to wait & was told I can't do that either. I mean, they're not checking temperatures or recording who comes and goes, etc. just making it more challenging for you to handle your business.

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• J

  Joyce Staats
  5

  I have been a Wells Fargo member for 30 years and like my cell phone provider, while they may not be perfect during every single interaction (btw, neither am I) their long term track record has served me well and I have been able to get consistent and reliable service 98% of my time. Thanks to my local branch for continuing to represent me as best they can even through times when the higher executive level didn't.

• B

  Brenna Diede
  5

  Judy (branch manager) went above and beyond to help me resolve a tricky issue. Countless calls back and forth to different departments and at the end of the day she resolved it all while working around my schedule and with a smile on her face. The world needs more people like her!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Brenna. It’s wonderful to see that you’ve had such a positive experience with Judy. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• C

  Charles Coons
  3

  Really nice people, but parking is not that friendly if you are disabled. Wanted to charge me $10 to cash a check from Wells Fargo that I had there in a Wells Fargo account even though I had an account with them. I took my check elsewhere.

• j

  jill kessler
  1

  The worst customer service ever . I was on hold for 55 minutes for the guy to hang up on me the first 2 minutes. I called several times and have been trying to do my banking for 2 weeks with no sucess. Im done with them .

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Robby Meyer
  1

  This company sucks they lie and steal and prey on poor people I can’t speak for this branch but never bank with Wells Fargo during the middle of a dispute they’ll charge you outrageous fees in the middle of a pandemic too. 0/5 stars

  Response from the owner

  I'm very sorry to see this, and I'd like to learn more about your experience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• S

  Sally Clute
  1

  Using covid as an excuse for inept management is not acceptable.

  Response from the owner

  I’d like to know what makes you say this, Sally. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• i

  idont know3511
  5

  Great bank super friendly staff, can get a bit busy but the inside of the bank is really nice so the wait isn't bad at all.

• P

  Paula Campbell
  3

  Usually great... But closed at 5:38pm when clearly posted open till 6pm on the door. Update needed. 👎

  Response from the owner

  Hello, Paula. I'm very disappointed to hear this location closed for the day without assisting you first. I hope you'll accept my apology and allow me to look into what happened. Please send me an email at [email protected], and be sure to mention your review and Google username (no account numbers). I'll begin looking into this as soon as I receive your email. Thanks so much. -AJ, Wells Fargo HL Social