Wells Fargo Bank Sudderth Dr, Ruidoso

Wells Fargo Bank Reviews

• C

  Chelsey Jarvis
  1

  I would give them zero if possible. Rude staff who don’t want to help, their favorite thing to do is pass the responsibility to someone else and said “no, sorry”. I sold my car and got a check from the dealership from Wells Fargo and they REFUSED TO CASH IT! I was baffled! The staff is horrible to people and not helpful at all. I was going to switch my banking from BOA to WF but not after this! My advise, go elsewhere!

  Response from the owner

  Hello, Chelsey. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• G

  Glen Link
  1

  I’ve been banking over 20 years with Wells Fargo. Went to get a loan to pay off a credit card. They turned it down. Went to my other bank and got the loan in 45 minutes. The owner of this bank is very frustrating. I have a very good credit rating. The owner has issues with me. Wish I could meet because they wouldn’t like what I have to say. Highly not recommended 👎! This is the third try not any more I am done. O yea they don’t have a loan officer here. Just a paper pusher. Go to roswell or Alamo to get a loan.

• T

  Tim Amyett
  1

  I moved here a few years back and was use to good service by a smaller hometown bank. Wells Fargo is the only chain bank in town and they really don’t care what kind of service they give or their reviews. Who do they think they’re fooling. If they wanted to give good service they wouldn’t look for every excuse not to!

  Response from the owner

  Please accept my apologies for the experience, Tim. At your convenience, send an email to [email protected] with some additional details about your visit, and I’ll do my best to address your concerns and forward your feedback appropriately. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Jessica, Wells Fargo HL Social

• B

  Bill Martinez
  1

  In the last 6 months I have had 2 fraud charges on my debit card. The first time I had to go to Alamogordo to get a temporary card.Now Wells Fargo will not give temporary cards, I've had it!!

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• B

  Boohoo B
  1

  Left my card in their drive up atm and it got shredded apparently, tried to go get a new one but was told the bankers were booked until the following week because they aren’t there as much due to “COVID” I was told to call a number to order a new one so now I have to use cash until it gets delivered. Called the number to order a new card and was put on hold for 20 minutes. Horrible customer service. I would highly recommend going to another bank. That’s what I’m going to do once this COVID stuff is over because they make it too difficult to do anything.

  Response from the owner

  I'm truly sorry your ATM visit at this location turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email me at [email protected] with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I apologize again for the inconvenience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• M

  Maria aguilar
  1

  Very rude and unprofessional the women I spoke to kept speaking over me. They made a mistake on my account and basically said it wasn’t their problem and I could just wait to see when they had an opening available.

  Response from the owner

  Hello, Maria. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• C

  Cliff Herring
  1

  I went into the lobby to deposit cash into my son's account. The Teller told me that she could not accept a cash deposit . I picked up my teeth and asked her if she had missunderstood me. I needed to deposit American In God We Trust Dollars into the Bank. She again informed me that Wells Fargo no longer accepted cash, except from Commercial Accounts. Long story short, she said it was to control the Bank's losses. I gotta say, You Gotta be Sh...ing me! Reason 101 I don't bank there!

  Response from the owner

  I can understand how frustrating this must have been, Cliff. To ensure I can forward your concerns to the appropriate team, please mention your review and username in an email to [email protected] (no account numbers). I apologize for the experience and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• J

  Jennifer Graham
  1

  The staff that came to the door was VERY rude and unprofessional! After banking with WF for over 25 years I have NEVER had such disrespectful service.

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• M

  Michelle Burge
  1

  Customer service doesn’t apply at this branch obviously . I wouldn’t even have put one star but I HAD to . Employees at drive thru are ridiculous ..... what a joke

  Response from the owner

  I'm sorry you were upset after visiting this branch, Michelle. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• P

  Philip Perez
  1

  Horrible I never been profiled against so openly I felt like less than an equal person because I don't have a million dollars

  Response from the owner

  Hello, Philip. I'm very concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social