Wells Fargo Bank S 72nd Ave, Yakima

Wells Fargo Bank Reviews

• A

  Aubrey R.
  5

  I just came in today to pay on a loan for the first time. Everyone said its a lot more complicated and hard but Latoya the cashier helped me so much today find every way to make it easier for me. There was a man in front of me that was having a bad day but she helped him with the most customer service expertise I have seen in a while. Even though she showed me how to use the mobile app to do everything by my self I might come back in just to see her.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Aubrey. It’s wonderful to see that you had such a positive experience working with Latoya. I will make sure this feedback is shared with her and her manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• S

  Shar V
  1

  They got rid of the window tellers and now everyone has to go to the atm. I’m not sure why but other banks aren’t doing this which is what the tellers inside told me. We shouldn’t be 4 cars deep for the atm.

  Response from the owner

  Thanks so much for your feedback, Shar. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• K

  Kristen Shanebeck
  1

  Wasting salary dollars on employees at the branches in Yakima. They direct you to a 1-800 number that gets you absolutely nowhere. One of the most pathetic branches I've ever had to deal with.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Kristen. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  Andrew Couette
  1

  The man who issues the debit cards acts like a child and apparently doesn’t know the meaning of integrity. After going back several times because he is never there, he walks in with a sandwich and has the audacity to say, “ well you can wait 30 minutes”. After refusing to wait again he pouted by saying “fine” like a 5 year old pouting. Very unprofessional.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members, Andrew. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• V

  Vanie Sanjaya
  1

  Worst customer service ever, they didn’t greet us when we come in. People came after us got greet well and nice cause they’re not asian. I’ve opened my account in LA and the customer service was great and respectfull. Since I move here I changed my address and come here several times. But still never get treat well.

  Response from the owner

  Hello, Vanie. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social

• V

  Vasiliy Bond
  1

  I went to deposit my check and machine doesn't except my check, I've tryed a few time assuming there is a mistake. That was so unacceptable, I drove to that place for not been able to do what I needed too!

• E

  ExoticMichael
  1

  This bank is one of the worst bank in the world. Bad service 🤬😤😡😠

  Response from the owner

  I'm truly sorry you feel this way. I'd appreciate the chance to address your concerns and change your impression of us. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Suzy Mercado
  1

  The worst banking experience I've ever had... they hold deposits for over a week to verify funds...if you need your money bank somewhere else

• M

  Misael Hernández
  5

  In my case I have always received an excellent treatment and the service is fast. (And they speak Spanish)