We Florida Financial Pines Blvd, Pembroke Pines

We Florida Financial Reviews

• K

  Katie Wallace
  1

  Probably the worst financial company I've ever worked with. Frequently don't answer the phone, can't wire transfer money properly, and if you schedule a payment, it won't arrive until 2 days following your scheduled request transfer date...if you're lucky. They will then charge you a couple of dollars for random fees, which makes it impossible for scheduled payments to go through properly, again 2 days later than you needed them to. If you're only transferring in the money you need because you have a different institution for all your other banking, this will create problems with lack of sufficient funds when exact amounts are transferred because of the random taxes they apply to the account. Customer service is friendly, but useless because they are hamstrung by ridiculous and horrible business rules by the institution. I wouldn't trust them with any of my money and will be glad to be rid of them when I get an actual credible financial institution to take over the car payment next month. The fact that they are still in business is absolutely astounding to me.

• R

  Rochelle Mitchell
  5

  I visited the PP branch yesterday 11/23/21 for the first time and dealt with Lourdes upon entering. What a pleasant experience. She was so friendly and professional. Thanks Lourdes for your help!

  Response from the owner

  Thanks for the review Rochelle. We appreciate Lourdes for all she does for our members.

• A

  Autumn
  1

  I understand there are rules for covid but when I'm a customer waiting in the LONG line for thw window, I got denied to use their restroom. I have a medical condition. So thank you for your horrible service. I now bank somewhere else

  Response from the owner

  Autumn, We are not sure who denied you use of the restroom as those are OPEN to members.

• S

  Sandra Fanning
  5

  The only complaint I have is their phone connections. It's confusing and frustrating. The people in the Pembroke Pines office are so good that I don't mind having to drive there Very knowledgeable and friendly.

  Response from the owner

  Hi Sandra, thanks for 5-Star review. We take all feedback into consideration and are always looking for ways to make it easier for our members to do business with us. We love our staff at Pembroke Pines too!

• R

  Russell Hurtado
  1

  Worst service ever, worst customer service I work for a hospital and I’m going to make sure when new employees ask me about this bank I would give the worst reference. The bank don’t respect any of his costumers. Please people when is about banking use America or chase or well Fargo choose other type of banking. Don’t believe anything worst and old ATM experience, even with automatic payment is always a drama. So far I already save 4 new employees from this bank. Any type of communication with the costumer. Ok

• A

  Anastasia Murray
  1

  If i could u would give it no stars. What ever you do don't trust these people with your money. $1400.00 went missing from my account they keep saying "the accounting dept. will do it tomorrow " however its been a week. They are stealing people money and hinding behind terrible costumer service. I'm opening a TD account today

• J

  Julio Solis
  1

  This is the worse bank I have done business with. One of the most inconvenience bank I have done business with. - Customer service is rude and you have to wait almost 100% of the time you call. - The website is the worse. If you can avoid doing business with this bank please do so and save yourself the headache. I have sent multiple letters to customer service and yet not one response. Avoid doing business with this bank.

• m

  marci baptiste
  1

  Calling for online login help. The phone will ring 20 times before sending you to an automatic answering system. If it is on an automatic answering system then why must it ring for 5 minutes straight? Then after the machine finally answers once you click your desired selection it disconnects you and when you call back you have to again wait the 5 minutes of straight ringing in your ear. Most inefficient customer service I have ever experienced. ALSO at this specific location they will make you wait in line only to be told to go to the other line and then once you get through there you have to get back in the other line! Ridiculous

  Response from the owner

  Good afternoon Marci, our phones have been extremely busy due to the online banking conversion. Please email [email protected] with the best number to reach you and we'll be happy to call you this afternoon. Thanks for your patience.

• M

  Morgan Rudd
  1

  I am a MLO and have requested bank statements from this bank for 2 weeks. Nothing, my client needs a new bank.

  Response from the owner

  Morgan, your client has access to download the bank statements online for their account. The privacy and protection of personally identifiable information is top of mind for our members and we are sure you can understand why we cannot share these statements with you. Please have your client reach out to our Member Services team directly at 954-745-2400 and we will be happy to assist your client in downloading them.

• R

  Resinate Cleaning Solution
  3

  I didn't like when they closed this location on Saturday's and didn't tell anyone. Then I had to go to the other one only to see that the line was out the door. Overall it's just not the same Credit union that I came to know and love. : (