WaFd Bank Terrace Ave, Chama

WaFd Bank Reviews

• R

  Robert R. Spaans
  1

  Their atm froze up, and it took her card. She went inside and they made excuses that they weren't going to give back the card. She came and got my brother and I, and I said: "you can't detain property that isn't yours", and "magically" they could see why it was taken and retrieved it. 😐 They were incredibly rude to my sister and I wasn't leaving the building until my sister got her card back or I was in handcuffs. No one picks on my sister. When they did hand back the card and her ID, they tossed it back at her. The old woman there was sighing left and right. Then gave us dirty looks when she held the door for us. Vile creatures work here.

  Response from the owner

  Hello Mr. Spaans, We're sorry to hear you had a disappointing experience with the local branch. If you would like to provide some details we can escalate your feedback to local management for review.

• S

  Sierra Mead
  1

  Worst bank in the valley, theres a reason why most people here drive the extra 12 miles to Tierra Amarilla to do their banking there instead. I had this bank for several months and they stole a ton of money from me, so now I tell everyone to stay away from them. Not only that, but I recently tried taking money out of their ATM when out of nowhere their machine stopped working in the middle of my transaction, froze up, and sucked my card in!!!! I then went in crying, begging for my card back and they refused! Eventually they gave it back when I threated to get the law involved over them refusing to return my personal property. The employees were mean, spiteful, rude and even rolled their eyes at me as I walked out of the building. Honestly the whole place could be shut down for all I care, it's a miracle they've lasted this long. NEVER COME HERE.

  Response from the owner

  We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

• A

  Arian Robbins
  5

  The tellers at the Chama NM branch were very helpful. I had trouble for 4 days logging into the updated online mobile app.

  Response from the owner

  Hello Arian, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs

• R

  Rebecca Falk
  5

  A wonderful bank that still has that personal touch that so many banks have lost. The staff is always helpful and friendly.

  Response from the owner

  Hello, Thank you for your 5 Star review. We appreciate your business and are happy we were able to assist you with your banking needs. Thank you for being a part of WAFD Bank!