WaFd Bank E 2nd St, Prescott Valley

WaFd Bank Reviews

• J

  Jeff C
  1

  The review below from Dennis Goldsmith now makes more sense to me. I spoke with Monique today about a construction loan. I guess my questions were too much for her because she got irritated and it clearly showed over the phone. Not professional! I will take Dennis's advise and go elsewhere.

  Response from the owner

  Hello Mr. C, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

• p

  pamela barrandey
  5

  Marie has been amazing these are hard times for a lot of people and my corespondents with Marie has been exceptional. She’s kind, polite, understanding and relatable. She made me feel comfortable, respected and heard. I would recommend her as a banker and their bank as a company. If I could give more than five stars I would!!! Thank You WaFD

  Response from the owner

  Hello Ms. Barrandey! Thank you so much for your Stellar 5-Star review of Marie at our Prescott Valley AZ office! We appreciate the time you took to share your experience and look forward to continuing to service all your banking needs. Thank you for your business with WaFd Bank! - Daniel F

• J

  Jenelle Durrance
  5

  I am a fairly new customer, however, I have been several times. Every time that I have been in they have made me feel so welcome. The tellers, banker and manager are very friendly and helpful. One banker in particular went out of her way to help me with my problem. I am very pleased with this bank.

  Response from the owner

  Hello Jenelle D, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. - Alexander R.

• D

  Dennis Goldsmith
  1

  My only experience with Washington Federal has been trying to acquire a construction loan through them, and that experience was absolutely abysmal. We went through the credit check process, which took ridiculously long (there were times when the general manager promised to give us a call with an update by the end of the day, and we were lucky to hear back by the end of the week), and after pestering them for 3-4 months, finally got denied. We were told to reapply the following month, and that we would almost certainly be approved. The next month we reapplied, went through the whole process again, took another few months of dealing with their general manager's horrible communication and customer service skills, only to be denied again for an issue they knew about since the first time we applied. We then went to One AZ credit union, applied and were approved within a two week time period, and received a loan within a month. Stay away from Washington Federal.

  Response from the owner

  Hello Dennis Goldsmith, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review-Jazmin R.

• W

  Wendi Akins
  5

  We bank at the Prescott Valley branch and couldn't be happier. Banking with a small bank definitely has its advantages as the employees greet us by name as we enter and when we have a problem we call the branch and they are quick to help.

  Response from the owner

  Hello Wendi Akins, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs!- Rebeccah M

• T

  Thomas Nieuwenhuis
  1

  Be Aware of the Hidden Fees. They will Literally Steal your Money.

  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review

• c

  carl burch
  5

  Excellent customer service, very friendly staff!

  Response from the owner

  Hello Mr. Burch! Thank you for your Stellar 5-Star review of our Prescott Valley AZ location! We appreciate the time you took to provide your positive feedback and look forward to continue providing you excellent customer service. Thank you for your business with WaFd Bank!