VyStar Credit Union Baymeadows Rd, Jacksonville

VyStar Credit Union Reviews

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  E G
  1

  I have been a customer of Vystar since 1993, when it was Federal Navy credit union and had one or two branches. I was very happy with their service until recently. Same checks have been cashed twice. Online banking has been unavailable for 2 weeks! I cannot access my accounts via phone. Lines in physical branches are ridiculous. How on earth am I supposed to manage my finances when I have no access to my accounts??? I'm fed up. Will open an account in a real bank and leave this travesty of a "financial institution"!

  Response from the owner

  Hi EG, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with service. We pride ourselves on our member experience and the high-quality standards we maintain and would like to make things right. Please give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

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  Emrah kalabic
  5

  Would like to give a huge shoutout to Ty Gilbert!!! I don’t usually go to the branch I do everything online and I am very picky about who handles my account but my first time meeting Ty she was amazing and welcomed me with open arms and provided me excellent customer service and also did I mention…she helped me upgrade my credit card from platinum to cash back!!! Want to say thank you Ty for your great, amazing, and wonderful customer service. My go to personal banker!!!

  Response from the owner

  Hello, Emrah! We appreciate the great review! We're glad Ty was able to provide the excellent service you deserve. Thank you so much for being a VyStar member!

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  The Regulator
  5

  I would like to take this opportunity to express my sincere thanks, gratitude, and appreciation to Ela and Chris; employees at the Baymeadows Branch. My younger brother passed away about three months ago unexpectedly. Needless to say, his passing left myself and members of my family in shock. I was appointed personal representative of his estate pursuant to his will and court order. I had previously never assumed this position. As personal representative i must satisfy statutory and court mandated responsibilities. As my brother had substantial shares and certificates of deposit at the credit union, it was my responsibility to identify, review, and oversee the disposition of these shares and deposits; some of which were payable on death and others with no assigned beneficiaries. Since my brothers passing, during this time of my personal stress and sadness, Ela and Chris provided great communication and assistance to me in fulfilling my responsibilities and properly distributing the funds to the required accounts. Both of them never seemed to grow tired of my numerous onsite visits, phone calls, and emails to discuss relevant matters. These two persons showed great empathy, understanding and professionalism towards me. I again express my sincere thanks to them both.

  Response from the owner

  Good afternoon, We are sorry to hear of the loss of your brother. We appreciate you taking the time to review us! Thank you for letting us know about the service provided to you by Ela and Chris. We are glad that you were satisfied with our service and thank you for being a VyStar member.

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  Kerry Green
  5

  Just a short note to say that Nichole Mordan at VyStar Credit Union's Baymeadows office did a wonderful job of servicing our account and fixing the "Phishing" problem we were dealing with. She greeted as a soon as we came in the door, invited us to her widow and immediately dealt with our problem. Excellent service that put our minds at ease. Thanks Nichole and hope you get that pay raise you so justly deserve.

  Response from the owner

  Hello, Kerry! We're sorry to hear about the phishing issue! We're so happy Nichole was able to get that taken care of for you. Thank you for sending in this review!

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  Beverly Mitchell
  5

  I'm a new customer who spoke with Ty on yesterday. As a CSR for the past 16 years, I totally understand the importance of GREAT customer service and that is what Ty displayed. She has excellent listening skills, patient, calm, professional, and very knowledgeable of what Vystar offered. She solve my problem simply and quickly. I've never heard of your company, but Ty made me feel like I'm in goods hands... EXCELLENT 👌 JOB!

  Response from the owner

  Good morning Beverly, We would like to welcome you to VyStar Credit Union! We are happy to hear that Ty provided you with excellent customer service, and was able to solve your issue. We appreciate you taking the time to review us!

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  Erica Lee
  5

  Ela at VyStar Baymeadows was extremely helpful & professional! They really “do mean business” and do a fantastic job helping small companies grow. We highly recommend & can’t thank them enough for such a smooth transaction.

  Response from the owner

  Good morning, We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by Ela, and we thank you for being a VyStar member.

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  Monique Tompkins
  5

  Connor J. assisted me with opening up my business account & he really made the process quick & easy. He was extremely courteous & knowledgeable about the products offered at VyStar. I’ll definitely be back to this location.

  Response from the owner

  Good morning, Thank you for choosing VyStar Credit Union for your business account. We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.

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  Samarth Sharma
  5

  This is the best VyStar branch which I've been to. The service was spectacular, and I personally worked with Mrs. Ganju and Ella who were very courteous and made sure I had everything I needed to make my trip as quick and efficient as possible. I will definetly be back!

  Response from the owner

  Good afternoon, We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

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  yehia ahmed
  5

  I have several accounts in about 4 banks, for the last 34 years in business. our business are import, except and wholesale, that’s required a lot wiring domestics and international. It’s high volume and sensitive in timing. I entered the Baymeadows branch 4:53 pm 7 minutes before closing the doors , with large deposit checks and cash 6 digits figure, the deposits done after 5:00 pm , branch closed the doors , most of the bank staff left but my cashier , with the Supervisor Miss ELA Rada ,were the last in the floor. I still have very important wire to pay my vendor in China, but my cashier can’t Process it after hours , and she have to go, I start to panicking, I must wire the payment on time in order get my purchase on time too. The Supervisor heard me asking for help, and asked what I need to do , She assured me, that she will do her best, in (2) minutes she contact the branch Manager Mr. CHRIS and let her cashier leave the bank to go home . at 5:15 pm started to working in my wire to be done and finished it with the Manager approval at 5:41 pm giving me signed copy to email it my vendor saving my business from been interrupted from delays of payments . They SAVED my small business to be on time with forging international Vendors as we trying to keep our good relationship. The original branch called SOUTHSIDE in Philips Highway, have the opposite method of customer services they are closer to my company, and this branch 13 minutes far , but the SERVICE HER SHOCKED ME. This is 100% true report from the bottom of my heart. God Blessing this (2) Wonderful Human being. Freeman

  Response from the owner

  Wow! We absolutely appreciate this wonderful feedback, Yehia! We're so happy our Baymeadows team was able to get everything taken care of for you. It's our pleasure to provide our members the excellent service they deserve. Thank you so much for being a member and allowing VyStar to assist you with your business banking needs!

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  Aseema Sharma
  5

  I visited the Baymeadows branch and was helped by Ms. Purnima Ganju. She attentively listened to our needs and introduced us to the Relationship Specialist Ella Rada , who addressed our multiple requests with ease , patience and full attention. I am extremely happy with my experience , and the professionalism of the staff.

  Response from the owner

  Hi Aseema, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.