VyStar Credit Union Commerce Center Dr, Jacksonville

VyStar Credit Union Reviews

• D

  David
  5

  Donna Hamby is the best. She was quick to respond to my requests thru the website outage, even after banking hours. Thank you Donna.

  Response from the owner

  Good afternoon, Thank you for taking the time to let us know how we are doing. We're very lucky to have teammates like Donna, and members like you!

• g

  gig davis
  5

  for one i like the personal experience … I experienced at the Vystar location in Jacksonville I miss Shelia was amazing she helped me step-by-step with all my concerns and questions I had and she came back on the line to make sure that everything was OK… I like to thank Vystar for employing people with such personal touch and Energy as well as people friendly you don’t find out if it made me felt like I was a part of the Vystar family which I am

  Response from the owner

  Good morning, We can’t thank you enough for taking the time to provide this feedback! We are glad that you were satisfied with the service Sheila provides to you, and we thank you for being a VyStar member.

• J

  Joshua West
  5

  Jonathan Hibbert was great..he got me a new credit card and refinanced my truck in a timely manner great customer service

  Response from the owner

  Good afternoon, Congratulations on your credit card and refinancing your truck! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• M

  Matthew Bodkin
  5

  Thanks to Jonathan I left satisfied, he got the money from me that was taken out my account from Microsoft. Gave me extra info that helps me out, stuff I didn’t know. Thanks Jonathan

  Response from the owner

  Good afternoon, Thank you for the shout-out, We're very lucky to have teammates like Jonathan, and will share this with his leadership team so they know what a great job he did. Thanks for being a valued member of VyStar!

• b

  barzan ahmed
  5

  Awesome and best bank in JAX! BOA and Wells Fargo don’t even compare, make the right decision by coming to see Jonathan and bank with the right the bank ! Vystar credit union !

  Response from the owner

  Good afternoon, We can’t thank you enough for taking the time to provide this feedback! We are glad that you were satisfied with the service. Thanks for being a valued member of VyStar!

• B

  Brian Archie
  1

  Worst customer service ever 15 years ago Vystar was the best now.... Forget it! Wow didnt think Vystar could get any worse but apparantly they do not care anymore.

  Response from the owner

  Good morning, We really appreciate you taking the time to let us know about your recent experience. VyStar Excellence is a trait that we strive to achieve for each and every interaction. We sincerely apologize that we did not live up to this level of excellence for you! We would love to hear more about your experience. Please email us the details, and your contact information to [email protected], and we will have someone reach out to you to discuss this further.

• L

  Lona Johnson
  5

  I visited the Regency branch to open an IRS-Savings account, this is when I met Sheila McMullen. She was professional and knowledgeable. Later, I reached out to her for additional service which she begin but she was out the next day and Whitney Johnson informed me she would assist me. She introduced herself to me and explained she would assist me due to Sheila's absence. She provided excellent service-professional & knowledgeable. Thank you ladies!

  Response from the owner

  Hi Lona, We're so happy to hear that Sheila and Whitney were able to assist you. We are very lucky to have teammates like them and members like you!

• M

  Michael Bracey
  2

  I came into this location on 9/16 to make a couple of transactions. There were 5 people ahead of me and 2 tellers. There was a young man apologizing for the long wait to those of us standing in line. At first I didn't think anything about it but I noticed there was no longer a greater at the front desk as you entered the building that would normally assist those who had come in to make transaction that required extra assistance. After about 45 minutes I got fed up standing in line so I walked our and went to the drive thru and waited another 20 minutes. After finally getting my transaction completed I later noticed a mistake and had to go back inside to get it corrected. So now I've been at the bank over an hour. I like using Vystar for my banking needs but this was way over the top for me. I don't think this new system is working to the advantage of neither the customer nor the tellers. Too much time is being taken to have to process transactions that need extended time and more attention and these shouldn't be handled at the window. It holds up the customer that's making a simple transaction that requires minimal attention. I was fortunate that one of the Reps recognized me and was able to correct my problem. The system you're attempting to put in place is not working take a day like payday and go stand in the line.

  Response from the owner

  Hi Michael, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service times. We pride ourselves on our quick service and the high-quality standards we maintain and would like to make things right. Please give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

• S

  Sunita Martin
  5

  I was assisted by Jonathan. Great customer service, very efficient and was able to help big time. Will be back again for more !!

  Response from the owner

  Good afternoon, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• t

  terrance ellis
  5

  I have been working with Ms. Sapp and she is wonderful. Very helpful and timely in her responses. I am closing my accounts at Bank of America after 19 years and moving to Vystar which has been challenging and she his helped guide me along the way. .. of course the entire staff and Regency has been nothing but Awesome. Thanks Again . T.E.

  Response from the owner

  Hi Terrance Ellis, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.