VSECU Seward Rd, Rutland

VSECU Reviews

• V

  Vincent Riley
  5

  The whole experience from setting the appointment to meeting Jim the manager was easy and painless. Jim gave us excellent service and we left feeling very impressed with VSECU. We are glad we made this choice!

  Response from the owner

  Thank you so much for the review, Vincent. We'll pass this on to Jim!

• N

  Nancy Glasscock
  5

  I have done business with VSECU for many years. I find the people there very helpful. VSECU is able to take care of all my financial needs.

  Response from the owner

  Hi Nancy, thank you so much for your review! Always wonderful to hear from our longtime members.

• J

  Jean and Kate DeFrancesco-Sias
  5

  Have had good experiences with VSECU. After my bank of many years turned me down for both a CC and a mortgage, VSECU was able to work with me in the purchase of my second home. I've now switched most of my banking to VSECU and out of TD. People have been helpful and nice.

  Response from the owner

  Hi Jean and Kate, welcome to the VSECU family! We're so glad you had a positive experience and got the support you needed. Please reach out at [email protected] or call us at 802-371-5162 if you ever need help with your mortgage. P.S. The team in Rutland says "Hello"!

• J

  Jason
  5

  An absolutely wonderful place to bank. The employees are extremely friendly and welcoming. Their positive attitude's create a fantastic atmosphere that makes you feel very welcome and look forward to returning. As a long term member I believe the Credit union is a joy to do business with and I for one will continue for many years to come.

  Response from the owner

  Thanks so much!

• C

  Craig Sallee
  1

  The employees that you have working at your Rutland branch need to take classes in Customers Service and add in Communication Skills while your at it!!! This is by far the worst banking I have ever dealt with in my life. When you tell someone you will get back to them, that does NOT mean 2 weeks later after I initiated the phone call to begin with! I won’t name names, I’m certain she will know it’s her. She is the only one who is rude, sarcastic, her tone of voice while talking with you is beyond ridiculous. It’s called Customer Service. You ma’am have no clue. With a attitude like you have I’m surprised you still have a job. If you tried being nice instead of trying to make this an intimidating experience, people might actually be nice to you. This bank needs people who are willing to go the extra mile for their customers. A courtesy call? Update on how things are going? Instead they blow you off. Real nice of you people. Horrible bank to deal with and will never return. Just thought I’d take the time to express my own opinion of how well your workers are doing here in Rutland.

  Response from the owner

  Hi Craig. Thank you for taking the time to write a review; I sincerely appreciate you bringing this issue to my attention. We are sorry to hear you had such a frustrating experience working with the Rutland branch. We are always working to improve our customer service to better serve our members. Feedback like yours helps us to keep improving. If you'd like to talk further, please do not hesitate to email [email protected] or call us at 802-371-5162.

• P

  Patricia Taft
  5

  I have found the staff there to be very friendly and helpful . I have had very good service when ever I visit the bank. The staff is very polite I am very happy with this bank and it service

• S

  Sara Neller
  5

  VSECU is a wonderful place with which to have financial doings. Also, their green building in Rutland is amazing!!!! People are so friendly, too!!!!

  Response from the owner

  Thanks so much for the review and for being a VSECU member Sara!

• V

  VT Yaker
  1

  If your going to promote that you will be open till 1245 on saturdays then you should probably stay open until then in the drive thru instead of leaving early and lying on the website

  Response from the owner

  Hi Kevin. Thank you for taking the time to write a review; we sincerely appreciate you bringing this issue to our attention. So that we may resolve this as soon as possible, could you please email [email protected] with where on our site you saw those hours? Your feedback will help us continue to improve our website and other aspects of the member experience. Thank you for being a VSECU customer; we are looking forward to working with you to find a satisfactory resolution.

• D

  Deborah Parker
  4

  It would be wonderful if a person could print out what they were looking at when they want to!

  Response from the owner

  Hi Deborah! Did you know you can print anything from our website, VSECU.COM? Just hit control-P on your PC or command-P on your Mac!

• S

  Spooky Soaps and Stuff
  1

  I was exposed to covid during my second interview with this company