Virginia Credit Union Hull Street Rd, Midlothian

Virginia Credit Union Reviews

• C

  Charles A. Lynch
  1

  Yesterday they approved fraudulent charges on my account for nearly $200, now holding the money until a 10 day investigation is done by an outside company. Zero leeway to reconcile the funds in time for my auto loan payment which is now due in 2 days. I should have left when the teller deposited my paycheck into a stranger’s account, forcing me to rush into a branch Saturday morning to have it deposited to my account. This is the last time yall. I’m moving my money somewhere safer.

  Response from the owner

  Hi Charles, we do apologize about your experience and would like to speak to you about it. Could you please email us a good phone number at [email protected] so that we can reach out? Thank you!

• J

  Johnny Brunow
  2

  My overall experience hasn't been the best since joining VACU. With this branch in particular they have only one ATM which I'd often out of order. I've personally had the ATM keep both my cash deposit and my card! Which resulted in having to wait for a new card to be sent. What's worse is the reason I joined this credit union is because I heard great things about them when it comes to obtaining a mortgage loan. However, I've only recieved very poor communication from the mortgage loan officer assigned to me. While they've been working to fix issues.... I'm just getting tired of running into the issues to be fixed.

  Response from the owner

  Hi Johnny, we're sorry to hear that you were unhappy with your experience. If you would like to provide us with more information, please email us at [email protected]. We appreciate your business and look forward to speaking with you soon. Have a wonderful day!

• B

  Bobby Gray
  1

  Used to be good but now if your debit or credit card has to be replaced due to fraud and you want it as soon as possible they will charge you 20 bucks. If you do not choose the faster service good luck on getting your new card in the next year

  Response from the owner

  Hi Bobby. We do apologize about your situation and we'd like to speak to you. Please send an email to [email protected] with your contact information so that someone can reach out.

• T

  Theresa Wilson
  5

  Always friendly and willing to go the extra mile to help me out! Even living an hour away, I still make sure to visit this branch every time I am in town!! The tellers are absolutely fantastic!

• M

  Mongo Slade
  5

  Best Credit Union I ever delt with. Always going that extra mile to ensure that I'm a satisfied member.

• b

  big iron
  2

  Very friendly however, it is the slowest bank I have ever been to.

  Response from the owner

  Hi big. We are sorry for the issues you experienced. We hope with our lobbies fully opened that wait times should improve. Thank you for taking the time to leave your feedback.

• J

  Joan Janek
  2

  The "phone tree" and wait was too long, just wanted to ask a simple question. Took 12 minutes.

• R

  Ronnie b
  1

  No one knows how to set up external transfer