Village Bank (Chester) W Hundred Rd, Chester

Village Bank (Chester) Reviews

• e

  elizabeth smiarowski
  5

  Village Bank / Chester location was recommended to me by a friend. I absolutely love them. Professional and friendly. Betty has been so pleasant and wonderful over the years, as well as other staff. I highly recommend them for your personal and business needs.

  Response from the owner

  Thank you Elizabeth! And we love having you as a customer! Thanks for the glowing review and rating and for choosing Village.

• S

  Sigitas P.
  5

  first-I worked there as a floater teller few years ago.That was the best branch to work at,friendliness,kindness,help,knowledge.I am not working at the bank anymore but very often contact Betty Pope for help or advise as a customer.Because I always feel comfortable and important.and because my issues are always resolved.I am never a number! P.S.I am Halina.My e-mail has my husband's name.But we both are happy customers there

  Response from the owner

  Thank you for posting this Halina!. We really appreciate it and hope you and your family have been doing well since leaving our employ. We will pass your compliment on to Betty and also hope you allow us to serve you and your husband well into the future.

• S

  S. D. Lock
  1

  I opened up a checking account with Village Bank. The reason for doing so was because it's the closet bank where I can deposit my money. And because Village Bank is locally owned and operated, I was hoping to support the local economy by trying to deal with local businesses instead of larger national banks such as Wells Fargo, etc. However, in just two short months of being a customer I realized was a big mistake. One day I went into the Village Bank--Chester branch (on Hundred Road) with a payroll check in my hand getting ready to deposit it into my checking account. This whole process should take less than a minute. When I walked in, there was no other customer. There was one teller standing at the counter with a thick Hindhi accent talking on the phone to who I would assume to be a customer. She saw me, but made no acknowledgement of my presence as she continued to talk on the phone. Moments later the branch manager Ms. Vivian Kelly walked out from the vault, greeted me and said "She'll be right with you..." and proceeded to walked behind the counter to serve a customer at the drive through. The Hindhi-accent teller continued to talk on the phone without acknowledging my presence. I stood behind the table and waited patiently with my check in my hand openly to be noticed. I am no stranger to the art of customer service, both from the giving end as well as the receiving end, and know that custom always dictates that the customers who comes into the building first has priority over those who comes afterwards, and especially over those who choose to phone in. After waiting for more than 5 minutes, a gentleman walked into the building with the same purpose as myself... to deposit his check. He cut right in front of me. And this whole time Ms. Kelly was observing this. The Hindhi-accent teller finished her conversation on the phone. Ms. Kelly asked me from behind the teller whether have I been helped or not, which I replied "No." I was totally expecting one of the ladies to say to the gentleman who cut in front of me something along the lines of... ~ Excuse me sir, but let me get HIM taken care of first really quick, since he's been waiting... ~ But to my surprise, she went ahead and served that gentleman first... knowing full well and aware that I've been waiting there for almost 10 minutes. Never I have been so insulted by a customer service establishment--of any type--to such degree in my life.

• D

  Deborah Nester
  5

  In the eleven years I have been a Village Bank customer, I have always been helped promptly and in a friendly manner. I mainly use the Chester branch and love the wonderful service!

  Response from the owner

  Thank you Ms. Nester! We hope to keep serving you in the same manner for many more years to come.

• L

  Lori Patton
  5

  Chester is the best location and the staff is amazing ! They always welcome you with a smile and knows you by name. Thank you Chester Village Bank!!!!

  Response from the owner

  Thanks for the kind words Lori! We appreciate your business.

• T

  Tracy Saunders
  5

  Best location ever!!!! People are nice and always knows my name when I come in.

  Response from the owner

  Thank you Tracy! So glad you're happy with our service!

• j

  jamey smith
  5

  Love the 8:00am 6:00pm hrs great for a working man

  Response from the owner

  That's great to hear Jamey! We hope you're able to take advantage of our online banking serives as well which should give you even more flexibility.

• J

  J Bosher
  5

  Joe Lewis is very attentive to customer satisfaction. Thanks Joe

  Response from the owner

  Hi Mr. Bosher. We appreciate the kind review and rating and are happy to have you as a customer.