Viking Bank -Ashby Main St, Ashby

Viking Bank -Ashby Reviews

• L

  Liz Zickur
  1

  I have been at this bank for most of my adult life. I used to love my bank. After they switched over to Viking they have just went down hill. Most recently, I needed help with a bogus charge on my account. While traveling, I made a purchase from a street vendor. The purchase was supposed to be $39.99, aleast that's what the lady told me when i handed her my card. Come to find out later that they actually charged me $108.39. I called the bank, before the payment posted. I was told that after the payment posts. I just need to fill out some paperwork. The next day (after the payment was now posted) I was ready to fill out the paperwork. They then told me that there's nothing they can do about it. And that I should have used a credit card instead. Seems like a great way to promote their business. "Let us hold onto your money....until there's an issue. Then you should have used someone else." I miss my small town, personal bank. Very disappointed!!!!

  Response from the owner

  We would appreciate the opportunity to discuss further your experience with Viking Bank that led to this review. Please contact 320-762-0236 and a member of the management team as we would like to learn and improve. Thank you!

• T

  Tasha Welcome
  1

  My husband tried to open up a new account and the lady kept telling him a $100 dollars in a RACIST tone... Really like minorities don’t have $100’s

  Response from the owner

  As a community bank we would like to offer our sincerest apologies for anything that may have been said that made you and your husband not feel welcomed into our bank. We pride ourselves on getting to know each customer and showing all customers, employees, and community members the respect and care that we would show a family member. Your experience is not consistent with the goals and standards which we set for ourselves and carry into each day and for that again we would like to apologize. Our hope is that if our paths were to cross in the future that you would receive a level of service that would make it apparent how much we truly care about each person that walks into the bank.