Vibrant Credit Union N Gilbert St, Danville

Vibrant Credit Union Reviews

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  Lisa A
  1

  Worst people I’ve ever had to deal with. Customer service is a joke. Their fraud department is an even bigger joke! It’s funny that when asked to speak to a supervisor, they are always out of the office and nobody is available to speak to. I plan on taking my business elsewhere. I encourage others to do the same.

  Response from the owner

  Hi Lisa, we're sorry to hear you weren't satisfied with us. We would like to learn more about your experience. Please reach out to us at [email protected] so we can look into this further!

• H

  Howard Estes
  1

  Worst bank experience in over 50yts. Tried to get business taken care if 3 different times, everytime they want some other info they never talked about before. Taking my business someplace else, I'd encourage others to do the same.. I would leave NEGATIVE 5 STARS but cant!!!!!

  Response from the owner

  Howard, we're sorry you had such a frustrating experience, and we want to help! Please contact us at [email protected], and we'll connect you with the right people on our team.

• J

  Jonathan Jett
  1

  Online service is terrible. Emails bounce back as undeliverable and chat closes without letting me ask a question.

  Response from the owner

  Hi Jonathan, so sorry to hear about your troubles! Please contact us at [email protected] so we can learn about your experience.

• M

  Maranda Winget
  5

  Shelby was AMAZING! I was in need of several documents she was incredibly helpful, kind, patient, and caring. Couldn't ask for a better person to be the face of this location.

  Response from the owner

  Love to hear that! Thanks for taking the time to leave a review!

• L

  Linda Peterson Thomas
  1

  They absolutely have the worst app imaginable.

  Response from the owner

  Linda, we're sorry you're having trouble with our app. We work hard to make it as user-friendly as possible, so if you have specific feedback to share, please let us know at [email protected]. We'll see what we can do to fix it!

• T

  Terry Mikel
  2

  Every since they have switched from ficu to vibrant it's been nothing but fee fee fee. I left old national to get away from the fees. As soon as I get some things situated I will b moving my checking and savings. The only thing good about this place is the people are nice to me. Also I was lied to on my car loan and didnt realize it till after I signed for it was told a certain interest rate and then I checked it after and it was 1.5% higher than what I was told. My fault for not double checking but a bad business practice.

• A

  Amanda Vanderboegh
  1

  What a terrible bank! A merchant refuses to let me return an item that is defective (only exchange, because the item is open!) and Vibrant refuses my chargeback, and refuses to help me. I used my vibrant card to have security, but at this point it would have been better to pay with cash! I stuck with them through the move from 1st Illinois to Vibrant, and now I just get stonewalled when I need help the most. What a joke! I am looking at other banks as far as transferring my loan balance and closing out all my accounts... And no, I won't call, because it always gets you to the same people who couldn't care less if you get helped or not. Particularly LEAH, the head of the fraud department, who's short and curt in emails and never addresses the issues I want. They lost my paperwork twice! TWICE, and a months worth of waiting before they even realized they had lost it at all! I had to call to check up on it twice before they realized they didn't have it, then they called me to redo it over the phone... All that, then they issued my refund, and then TOOK it back a week later. Why issue the refund at all? Caused me to overdraft and everything. I have emails from the item's manufacturer saying I can RETURN it, not EXCHANGE IT. RETURN. I don't want an exchange, I want a return, the merchant won't help me, and Vibrant tells me to get lost. What a waste of time and money, I'll never do business with them again.

• R

  Rick Buckley
  1

  I din't even want to give them one star! I have been a member for over 20 years. I went if to apply for a loan a couple weeks ago. There was not one person in the loan department. The teller took me into a abandon old office, (felt like a post apocalyptic movie seen) to talk to someone on a computer monitor. Very cold and impersonal from the start to finish. When you call the Danville office number, Someone in Moline IL. answers. Can't even talk to someone local! I feel real bad for the people from the Danville area that lost there jobs when Vibrant made some bad decisions.

  Response from the owner

  Rick, I am so sorry you feel this way! Our Video Banking offices have not replaced any of our workers. We have centralized our call center and lenders to better serve our members. We have a whole team dedicated to answering your call now, where as in the past the branches first priority was the member in front of them in the branch and not phones. Video banking has allowed our members to have instant access to personal bankers, mortgage offices, investment services advisors, our business department and insurance reps. In the past, this was not something we could provide at every branch. Again, Video Banking and a centralized call center did not take away jobs from Danville. If you stop into any of our branches there, you will still see the same friendly faces. If you would like to chat more about this please send us an email at [email protected]. Thanks!

• A

  Aussie Adam
  5

  Best credit union I’ve been with.

  Response from the owner

  We're so happy to hear that, Aussie!

• A

  Abdullah Islam
  4

  Good Service and great Competitive market Offers

  Response from the owner

  Thanks for the five stars, Abdullah!