VeraBank W Main St, Henderson

VeraBank Reviews

• A

  Ana Soto
  1

  Last thing I got financed was my house back in 2007. Tried to get a personal loan to put a new roof. They denied me. It was an act of congress they wanted proof of every little income i made. Went down the road and they where able to help me with no act of congress. They approved me for a loan for 3 years paid it in 1 year. Will not use Vera bank for any of my further loans.

• J

  Janis Brown
  1

  I moved my account after it became VeraBank. The new employees are awfully rude and not friendly at all. There used to be cookies in the lobby and everyone was friendly and knew you when you came in. Now, the people barely speak and dont really know what they are doing. Go find the old admins from Citizens National Bank so they can guide verabank on how to serve its community.

  Response from the owner

  I’m so sorry to hear that you are unhappy with your VeraBank service. Please email us at [email protected] with the best phone number to reach you so we can follow up with you offline.

• M

  Misti Wortham, Realtor
  1

  Vera States they provide 24/7 service yet today 4/19/20 their 24 hour number is closed and unavailable. 🤬. We had to embarrassingly walk away from our items in Walmart because my card wouldn’t work!! I get the protection but I should be able to make a call or get an email verifying or something!! Very upset and embarrassed, had to go home empty handed.

• l

  lacetta johnson
  1

  I had a HORRIBLE experience at this bank regarding trying too apply for a second loan on my home. I had too search and initially call the Mortgage loans officer.(Also back in Dec., 2019 I was going too take out a CD and put it up for collateral I was told not to do so because they couldn't make any money off this loan.

• G

  GmrTigres_yt
  2

  Not happy with the customer service at banks. I hardly ever hear anyone get greeted and the workers are really snobby. They are always rushing and don’t get our request done correctly at the drive thru- putting money incorrectly into the right account. (Checking/ Savings)

  Response from the owner

  We are sorry to hear about your experience. This feedback has been shared with the branch manager. If you would like to share more feedback or have other concerns, please reach out to use at 903-657-8521, by email at [email protected], or via live chat through or app or website.

• M

  Melvin Martin
  2

  It’s a bank that’s in multiple areas but the only good thing but the bank is always down can never use the app and when you call you’re on hold for 45 minutes

  Response from the owner

  Mr. Martin, we are rarely down, but we are currently down as we merge the data from a bank we purchased into our systems. This was communicated in advance and we apologize for any inconvenience. Once the system is available again we will send an email information customers.

• C

  Christy Walker
  1

  Worst bank ever to deal with. They did not fund a car loan to the dealership I manage. It has been OVER A MONTH. They never have a manager available to discuss matters either. DEALERSHIPS BEWARE OF DEALING WITH THEM.

  Response from the owner

  Since you are a dealership manager, we know you understand and appreciate that the bank is one piece of the process and that the process relies on ALL parties involved to provide the necessary information to complete the loan in a timely manner.

• K

  Karen Mitchell
  5

  Verabank emailed me about an unusual activity on my account. I didn't authorize and they immediately took care of it for me. So helpful and friendly!!!

• A

  Alex Garrett
  1

  I called customer service and had a HORRIBLE experience. I have enjoyed this bank until I had a problem, and once I called they were absolutely unhelpful and condescending.

• M

  Matthew Martin
  5

  I'm not one to leave reviews unless there was an extraordinary experience, one way or the other. In the case, every time I've visited this branch or called in for assistance, they have been extremely helpful.

  Response from the owner

  Glad to hear that you’re happy with VeraBank! Thanks so much for taking the time to let us know.