Vanguard Lending Savoy Dr, Houston

Vanguard Lending Reviews

• T

  Tran Chen
  5

  We were referred to Dole Omer of Vanguard Lending through a friend of ours who moved to Austin, TX last summer and used Dole to finance his family's second home. He raved about her professionalism in the mortgage industry. My family and I were buying a new-construction home which required us to have a Jumbo Loan in Cinco Ranch area. We had two local lenders that provided us their loan offers. Since we had about 60 days before the construction of our home to be completed, we had time to give Dole a try. Not only did she beat the interest rates provided to us before, but she had the lowest closing costs. To say Dole surpassed our expectation - from the start of her loan offer, to guiding us on how to organize our income and asset documents needed throughout the loan process, and seamlessly finishing our loan before closing day - is an understatement! Everything progressed so quickly and efficiently. Dole's attentiveness, diligence and patience is greatly appreciated. We cannot thank Dole enough for saving us lots of money. We certainly won't hesitate to recommend Dole and vanguard Lending to everyone.

• J

  Jerry Smith
  1

  Worst loan office Dole Omer . I was refered to her by my realtor..big mistake. She is just interested in her commission, I had been postponing this review. But I have to share. She made a mistake in our the paperwork. It should had been an easy fix, but turned into catastrophe of a lazy lender. After she finished screaming on the phone how nothing was her fault, I guess she realized what she had done and stopped answering phone calls. Just sent unspecific email to try to cover and avoid issue saying she was trying to work on it. but nothing happened, the deal was lost.. we moved on to a different lender. An apology would had been nice Stay away from her.

  Response from the owner

  As reviews are a public forum, we'll respond to you with the hopes of informing the public. In reality "Jerry Smith", is not now; nor has anyone by the name of "Jerry Smith" ever been a client of ours. Although we were highly skeptical of the story to begin with, we wanted to perform our due diligence and research to see if such a client even existed prior to our response. "Jerry Smith's" story was just sensational enough to keep your attention, but was vague on any specifics. In addition to posting a fake review by using a fake name, "Jerry Smith" failed to enlighten us on what the "mistake was in our paperwork" or what would have made it such an "easy fix"; or to specify the duties not performed that demonstrate "a lazy lender". "Jerry" further fails to illuminate for us, how he came to the determination that Dole, after "screaming on the phone how nothing was her fault", later "realized what she had done". How was this determined? What is an "unspecific email" mean? It is entirely unbelievable that "Jerry" would lose a real estate deal on account of a "simple fix", without going to another lender who could close the transaction. Not only could we not find a client "Jerry Smith" in all of our company's existence, but we could not find any thread of emails, texts, etc... with any kind of exchange approximating anything like what was described in this Google Review. We take our level of expertise and the services we provide to our clients very seriously. The real clients of ours who had used our services stated on this platform that we were nothing but a 5-Star Mortgage Lender. We know that our services are designed to serve as a bridge between where our clients are in their lives when they meet us, to where they want to be after we have diligently performed to make their aspirations a reality. In closing, we understand that the "Review" platforms that exist, while often used by legitimate clients or customers, will invariably sometimes be used for illegitimate purposes by those who are affiliated with our competitors or for other issues separate from the services we deliver. Unfortunately, we understand that these illegitimate purposes are done in an effort to bring down our review rating or to otherwise create a narrative that attempts to blemish our reputation. We stand ready to serve the REAL "Jerry Smith" out there in need of our excellent and professional lender services, to help facilitate their financial needs.

• M

  Mary Hurst
  5

  We have worked with the Dole's team for our past two home loans and they have delivered on both times. Dole was always quick to respond to my questions and she was always on top of all the daunting paperwork. We have managed to save well over $70,000 in interest payments based on Dole's advice of which loan and term we should take instead of what we had in mind. A+++, 100/100. We would highly recommend Dole Omer of Vanguard Lending to anyone that wants to work with a highly efficient, friendly, and knowledgeable mortgage professional. Excellent experience! Great team!

• B

  Beniam Fantu
  5

  We loved working with Dole Omer at Vanguard Lending! We compared 3 lenders before deciding to go with Vanguard. Dole kept us informed and ahead of schedule during our home buying process. We closed on time and thanks to Dole’s efforts, what would’ve have been painful process was indeed pretty pain-free. Thanks again, Dole!

• C

  Charity Jones
  5

  Vanguard Lending is an excellent company! Dole is patient, kind, and knowledgeable of her field. She is very trustworthy and excellent with numbers and strategy. I highly recommend her and Vanguard Lending for your home purchase, new build, or refinance. She helped secure the loan for my home and I am grateful for her expertise and integrity. Not to mention, she saved me greatly on the closing costs!

• d

  dereje haile
  5

  Dole who is an employee of Vanguard Lending is highly knowledgeable and professional person. there was no unanswered question when i was dealing with the bank to bout my house. She is considerate, loyal, and trustworthy person. She even devoted her personal time to assist me in the process of buying my house. It couldn't have happened this within short period time without her assistance in lending process. Thanks Dole

• M

  Muluken BT
  5

  Dole at Vanguard Lending and her team earned my highest praises and heartfelt gratitude. The team was very professional from the start to the closing. Dole helped my wife and I with all our questions and walked us through the whole process. Thanks so much for all your help not only for getting the loan we needed but for beating all the offers we had from other lenders!

• A

  Adona Muluken
  5

  I can confidently recommend Dole Omar from Vanguard lending office, who has extremely polite, professional, sympathetic and her brilliant advise in every step. She help us to get our dream house in great price. She worked extremely hard and cover every options. We are pleased with the service provided and will be recommending her and the company to friends and family. Mahlet Abebe

• B

  Brittany Helm
  5

  I strongly recommend Dole Omer at Vanguard Lending. Mrs. Dole walked me through the whole process for purchasing my first home today. Also, she helped secure my loan and saved me a lot of money when it was time to close. I’m forever grateful of you Mrs. Dole and thank you again.

• i

  iyasu adem
  5

  Vanguard Lending is make my dream come true to own a house .they are proffetional ,honest and hard worker. i have the best expriance with this company and dole is going extra mile by sacrifice her personal time to help me .i will recomend to everyone i know if they have planing to buy a house .thank you Vanguard and dole omar for giving me the best service .