ValueBank Texas Mason Rd, Richmond

ValueBank Texas Reviews

• V

  Valrie Papillion
  1

  I opened an account here because it was smaller and more personable. I completely regret it. There isn't an ATM outside the building and hasn't been one for some time. That means I have to pay a fee at other ATMs and also I cannot deposit funds outside of banking hours. I get absolutely no perks but they're quick with the fees. Extremely inconvenient.

  Response from the owner

  Ms Papillion, Thank you for your feedback and we did want to let you know that our Richmond branch does have a wall mounted ATM machine installed and it will take deposits. We also have a mobile deposit feature that allows you to make check deposits remotely all day long. We will have one of our personal bankers reach out to you promptly. Thanks again for your feedback and we really do appreciate your business.

• Z

  Zara Chinwuba
  5

  Excellent excellent service. The customer service at Value Bank goes above and beyond everytime!

  Response from the owner

  Thank you so much for the great review and we will pass this compliment on to our Richmond team. Lana and her team work really hard to create an outstanding customer experience and nothing makes us happier when we get this type of feedback. Thank you for taking the time to write a review and most importantly, thank you for banking with us.

• L

  Linda Young
  5

  This Value Bank of Texas branch, Lana and the rest of the employees has got to be the best of ANY bank in the world!! Their customer service is beyond the best and they treat you like family. They are always willing to help you with anything you need. I just can’t say enough about how much I appreciate a bank with this kind of customer service. 💖

  Response from the owner

  Linda, thank you for the review! We absolutely love hearing that you've had such a good experience with our Richmond team. We strive to have excellent customer service, so feedback like this really lets our team members know to keep up the good work. Please let us know if there's anything else we can do for you.

• J

  Joy Pyles
  5

  By far the best place to bank! Every staff member knows your name and they take the time to get to know you on a personal level. They are always upbeat, have great attitudes and treat everyone like family. What other bank would take the time to call you on your birthday or ask about your son's soccer game? Pretty sure no other bank goes that extra mile. The customer service cannot be beat. I'm so happy we found Value Bank - what a great group of people!

  Response from the owner

  Joy, thank you so much for the wonderful review! Our number one priority is providing a personal experience for every customer, so feedback like this is great to hear! We're glad that your needs are being met and that you've had a good experience with our team. We'll make sure to pass on your kind words.

• A

  Alfred White
  4

  Great service and everyone at the branch remembers your name and are quite helpful if you have a problem. I don’t care for the monthly service fee on the business accounts but other than that, no problems. I left the big box bank for ValueBankTX and it’s been a great relationship since.

  Response from the owner

  Alfred, thank you for the review! We are so pleased to hear that you have enjoyed banking locally with us and our team. Please let us know if there is anything else we can do for you or your business.

• Y

  Yagnesh Patel
  5

  We have been banking with Value Bank Texas, Richmond branch for last 5 plus years. This Bank/Branch has provided us exceptional service with smile. If your purpose is to Bank where you get most commonly sought Banking services, then you should be here. Ms. Lana and the entire staff has been very helpful to us at each and every visit. We recommend this Bank/Branch to all our friends and family. Appreciate your Assistance the staff here at Richmond. Thanks a bunch.

  Response from the owner

  Yagnesh, thank you for the review and the kind words! We're so pleased to hear that our team has taken care of your needs and created a welcoming banking environment. We look forward to many more years of banking together.

• M

  Mohammad Hanif
  5

  One of the best experiences I have ever had with a financial institution. Lana is the main reason I go there. If it wasn't for her, I don't think that I would be in the business I currently am in. Value Bank Texas has always been there fo us and we appreciate them!

  Response from the owner

  Mohammed, thank you so much for the wonderful review and praise for our team! We appreciate you taking the time to recognize our service. We'll make sure to pass along your kind words to Lana!

• A

  A Regusci
  5

  Value bank Texas has been wonderful to me since day one. They know me and my family and we are so happy. Lana and her staff are awesome, very professional and hard working employees. I’m never leaving them.

  Response from the owner

  Thank you so much for the review! We're happy to hear that you and your family have had a good experience with our team. We look forward to our continued banking partnership!

• J

  Jon Lau
  5

  You can’t beat the customer service here!! Everybody here knows your name, calls me on my birthday, and gets my money in correct denominations!! At Chase or WF, you’re just another number to them. But at ValueBankTX, the really do value you and they will treat you like you are their only customer!!! Keep up the good work!!!

  Response from the owner

  Jon, thank you so much for the wonderful review! We are so pleased to hear that you have enjoyed banking locally with us and our team. We will make sure to pass on your kind words, and please let us know if there is anything else we can do for you.

• R

  Rose D. M.
  5

  The Richmond branch is definitely, “Personal Banking at its best. They remember your name and are consistently considerate and quick with my transactions. Every time I have called needing assistance with online banking or one of my accounts, they take the time and make sure all my questions are answered. I’ve even seen the Branch Manager out at the drive through disinfecting the canisters and buttons. I definitely recommend Value Bank, Richmond. A local bank with high customer service values.

  Response from the owner

  Rose... thank you so much for sharing your experience with us. This made our day and thank you for taking time to write a review. We love hearing the positive remarks and these type of comments keep us motivated. We will certainly let our team know what you have said and thanks again.