Valley Bank Eagle Rock Ave, West Orange

Valley Bank Reviews

• M

  Millie Sialer
  1

  I’m never one to leave a bad review but I’ve had the Worse experience with this financial institution. Please do not put your money nor conduct your business account with Valley. Horrible experience from the beginning. Both in West Orange and Cedar Groove location. District manager doesn’t address the customer needs and branch managers ignore customer issues. Please do not use this bank. Save yourself from anxiety stress and the risk of doing bad in your business just because this bank does not have the right technology nor structure nor customer service.

  Response from the owner

  Hi, Millie. We're sorry to hear about your recent experience and for any inconvenience this may have caused. The satisfaction of our clients is a priority to us, and we appreciate you for taking the time to speak with Kevin today. We're glad to hear he is helping address and resolve your concerns. If you have any issues in the future, please don't hesitate to reach out to Kevin directly. - Liz from Valley Bank

• O

  Omar AA
  5

  On 9/15 I went to this location to cash a check. However, the excellent and friendly service I received from both Hilary and Queen convinced me to open an account with Valley Bank. I will surely return and recommend.

• C

  Chris Guerbi
  1

  Why do they lock the doors to the 24hr ATM? This is the only bank that’s close to me and I can’t get to this thing because it’s inside a vestibule. This wouldn’t be a problem if the ATM was stationed outside like a NORMAL bank. Kind of defeats the purpose of “24hr Banking” doesn’t it?

• T

  T Bryant
  1

  Customer service is in need of improvement. A smile goes a long way.

• K

  Kelsey
  1

  Nasty lady behind the counter, very rude and always raises her voice .