USALLIANCE Financial Corporate Dr, Wayne

USALLIANCE Financial Reviews

• R

  Rand Arabeyyat
  5

  I came in and spoke with Marianne regarding opening an account and a credit card and let me tell you how helpful she was! She explained everything to me very clearly, was patient with all my questions and made the whole process so easy! Thank you so much Marianne I will definitely be using your services again!

• J

  Jessika Da Silva
  5

  I recently opened new accounts with this Credit Union with the assistance of Chris Neves. The overall process was seamless and Chris made sure that I am gaining the most out of my money. Wayne staff goes above and beyond to help meet the needs of their members!

• M

  Mary Ann Kolakovic
  5

  My experience with US Alliance financial was great Mary Ann was the initial person who helped me open a loan and account. Hprofessionalism was far beyond expectations.. She made everything very easy for me to understand and I would definitely call on her in the future for further help I also had a terrific experience with Christopher Neves and Jonathan Ramos these two gentlemen and they certainly were gentlemen were extremely professional in helping me further clearing up anything that wasn’t clear to me. I am very happy doing business with US alliance financial.. The institution is very lucky having MaryAnn, Jonathan, and Christopher In there stuff

• A

  Alex Leston
  5

  Spoke with Chris Neves he assisted me with a refinance he was kind and very helpful during this process. He is currently helping me with another loan definitely recommend him and he’s an important staff member.

• K

  Kalisha Jones
  1

  You will not find an app that is consistently down like this one. Use it for direct deposit ONLY, then take the money out and put it in a bank where accessing your money isn’t a headache.

• J

  John D
  5

  I needed to transfer some stock to my son. I needed a Medallion signature stamp. I called the main number and they told me that they have a few women in the Port Chester office had them. Angie called me and we set up a visit the very next day. Lisette helped me when I got there. They were both very helpful and kind. I appreciated it. I hope the Wayne Office opens soon. Not really a drive in guy. But I never had a problem with this bank online or in person.

  Response from the owner

  Thank you for being a valued member of USALLIANCE Financial! We appreciate your feedback!

• P

  Peter Tylutki
  2

  Long-time customer. Difficult to get anybody on the phone, so many issues on going. I liked the idea of being a member of a small credit union, but I am just constantly running into difficulties.

• M

  Maria Delgado
  1

  Jonathan Ramos and George Thomson are extremely unprofessional. This credit union does not care about its members, only cares about its bottom line. I think they might even be stealing from the company.

• A

  Aash
  1

  I absolutely hate this bank!!!!! First Jersey was great, I was with them for nearly 8 years but since US alliance took over it is a disaster. The conversion process was horrible, no prior notice that all my information would change.The conversion took place on Friday and I got letters in the mail Saturday stating that my old debit card would no longer work. The website never allows me to login nor does it allow me to change/reset my password, there is always something wrong, the mobile app seems to work just fine though. My debit card says chip malfunction every time I attempt to use it. They have overdrafted my account numerous times in the 2 months since US Allicnce took over, and there was money in my accounts each time and they will not reverse the overdraft fees. They mixed up my personal accounts along with my joint accounts and they have yet to be corrected, they also converted my accounts improperly. And somehow that’s my fault. Lastly when you call customer service these people work in a call center and aren’t even bank employees and they aren’t even knowledgeable enough to answer all my questions. I am done with this bank I tried to give it a chance, I thought things would get better once they figured things out after the conversion but nothing has changed, it’s horrible.

  Response from the owner

  Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconveniences you have experienced due to the First Jersey account conversion. Conversions such as this can be a complicated undertaking and we appreciate your patience as we work through the process. We are committed to making this right for you. Please send us an email at [email protected] with your contact information and a member of our management team will contact you directly.

• D

  David Acosta
  1

  Had a car loan at 9% for 6 years and they wouldn't waive some late fees even after knowing their website was not working right. Also didnt return phone calls in a reasonable time. I would never refer anyone to this credit union.