Univest Bank and Trust Co. Hamilton Blvd, Allentown

Univest Bank and Trust Co. Reviews

• j

  jennifer irizarry
  5

  I love the staff at Univest at the Hamilton Crossings branch. The manager Mrs. Rivera is extremely professional. She will sit down with you and explain everything from soup to nuts. She and her team will go above and beyond to assist you with all of your banking needs. I highly recommend them to anyone looking to find a new bank to trust their services with. If I could give them 5plus starts I would.

  Response from the owner

  Thank you for taking the time to share your experience! We appreciate your feedback!

• D

  Denise Reichardt
  5

  Univest is one of the only banks left around me that is small enough to be personal and big enough to be powerful. I needed an IRA opened fast and the people at Univest made it happen. When I needed info on a previous year’s stock sale, I got it, next day. After 20 years and being at several banks, I finally found one that actually cares about it’s customers and tries to help.

  Response from the owner

  Thank you for taking the time to share your experience!! We appreciate your feedback.

• W

  Wendy R.S. O'Connor
  2

  The people are nice, but their handling of my account was inexcusable. We opened a checking account for our small family foundation, which is a non-profit. The bank closed our account, without any notice to us, and checks that we had written to fund charitable foundations ended up bouncing. This caused us great embarrassment and required us to reimburse those to whom we had made donations for bounced check fees. Suzy is sort of clueless. But they are very nice, and the office is lovely.

  Response from the owner

  Thank you for taking the time to share your feedback. We work to hold ourselves to a high standard of service and are sorry you feel that was not your experience. This feedback has been shared as an opportunity to create improvements in our service.

• K

  Kelly Landis
  2

  The one time I go to use their ATM and it doesn’t work. So I go into the bank and tell them and the rep’s response is “yeah the ATMs not working”... why wouldn’t you put a sign up saying that????? Now I’m late for work and not only that but a dispute had to be filed for the $100 the machine took off my card but didn’t give me. Not even an apology on their part. Really frustrating.

  Response from the owner

  Thank you for taking the time to share your feedback. We understand your frustration and apologize for the inconvenience we’ve caused you. Your experience has been shared as an opportunity to create improvements in our service. If you would like to discuss your experience further or have questions regarding your dispute, please don't hesitate to contact Kelly Anyan, assistant manager, at 484.221.9875.

• J

  J S
  1

  Took longer than it should of to do business at this branch. I’ve never had a problem at any other Univest except for this one, a shame for it to be in such a nice plaza at the crossings. There is an much older lady who appears to be snippy and not sure of what she is doing, manage your IRA at any other branch except for this one. I will NOT be back.

  Response from the owner

  Thank you for taking the time to share your feedback. We work to hold ourselves to a high standard of service and are sorry you feel that was not your experience. This feedback has been shared as an opportunity to improve our service.

• J

  Jill Renee
  1

  I waited at the drive-through for a solid 15 minutes this morning to withdrawal money. They then gave me the wrong denomination from what I had written on the withdrawal slip, and then took another 5 minutes to exchange it. Unbelievable.

  Response from the owner

  Thank you for making us aware of your experience and providing us with the opportunity to improve. Please know we take customer feedback seriously; a member of our staff will be reaching out to you directly to discuss this further. In advance of the call, please accept our apologies.