Univest Bank and Trust Co. Shelly Rd, Harleysville

Univest Bank and Trust Co. Reviews

• G

  Google User
  1

  This bank is awful. My husband has been a loyal customer for over 20 years yet they have taken away every perk he ever had. He used to get free checks (was told it was grandfathered on his account) last time he ordered checks, was charged over $50. When I questioned it an extremely rude woman basically just told me tough sh--! All interest has been taken from both checking and savings accounts. So instead of interest we get penalties (fees) if we don't have enough activity on savings. So we're punished if we don't put money in even if we don't have extra money. OR we are punished for not taking out money we really want to save. (The purpose of a "savings account"!) Makes no sense! Have had other issues also. We are looking into other banks. Will probably be switching soon.

  Response from the owner

  Thank you for taking time to share your feedback and giving us the opportunity to improve. We work to hold ourselves to a high standard of service and are sorry to hear that was not your experience. We would like to discuss the specifics of your situation and encourage you to contact David Freeman, Vernfield manager, at 215-256-9413.

• C

  C Patel
  1

  We been with Univest for over 15 years however we recently moved and this is the closest branch. My family including myself has experience horrible service all around. It’s time to move to Td bank down the road where they have great service and cash on hand so you can withdraw from your account. Here if you want a large sum they will question you and won’t provide you the money. I was looking to transfer my other accounts to this bank instead I will close them and take them else where since they no longer value customers.

  Response from the owner

  Thank you for taking time to share your feedback with us. We work to hold ourselves to a high standard of service and are sorry to hear that this was not your experience. This feedback has been shared so that we can improve and we encourage you to contact us directly at 877.723.5571 if you would like to provide additional information.

• l

  liz kolb
  5

  My husband and my grandchildren have accounts with this bank and they are AMAZING, always friendly and want to help you anyway they can, highly recommend!!

  Response from the owner

  Thank you for taking the time to share your experience! We appreciate your feedback!

• J

  Joe Bauza
  5

  Univest is such a nice Bank every employee is very kind and warm. somewhat unusual in todays fast paced world

• L

  Lisa Reichley
  1

  They are closing branches left and right. Does not inspire much confidence. Switched to a true local bank.

  Response from the owner

  Thank you for your feedback, Ms. Reichley. Univest was founded in Souderton, Montgomery County in 1876 and it is where our headquarters is still located. It has been nearly two years since we have closed a financial center and those closures were part of our plan to consolidate offices in close proximity to one another. Since 2016, we have opened nine new financial centers in the Lehigh Valley, Philadelphia and Lancaster, bringing our network to 39 financial centers. Univest remains committed to serving our local communities.